William Short
Downham Market,Norfolk
Summary
Resourceful Manager with strong understanding of regulations and ethical practices, ensuring safety compliance and effective communication. Delivered constructive feedback and coached teams to drive continuous improvement and foster collaboration. Focused on enhancing operational efficiency and team productivity through strong leadership and problem-solving skills.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work history
Manager
Morrisons
Downham Market, Norfolk
2024.02 - Current
- Supervised project timelines for timely completion.
- Liaised with suppliers to ensure timely deliveries.
- Secured new business opportunities with successful networking events.
- Enforced safety regulations to reduce workplace accidents.
- Fostered a positive work environment with regular team-building activities.
- Identified growth opportunities through comprehensive market research.
- Cultivated strong relationships with clients to secure repeat business.
Customer assistant
Morrisons
Downham Market, Norfolk
2020.03 - 2024.02
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Stocked shelves regularly for easy access to products by customers.
- Provided excellent customer service to ensure repeat business.
- Ensured health and safety regulations complied within work premises at all times.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
Waiter
Downham Tandoori
Downham Market , Norfolk
2019.03 - 2023.07
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Explained dish components clearly to inform customers' decisions.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Helped reduce waiting times by swiftly clearing tables after use.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Remained calm under pressure, ensuring better performance during peak hours.
Education
GCSEs - Maths
Downham Market Academy
Downham Market, Norfolk 2019.06 - 2019.06
GCSEs - English
Downham Market Academy
Downham Market, Norfolk 2019.06 - 2019.06
A-Levels - Product Design
Athena Sixth Form
Downham Market 2019.09 - 2021.06
A-Levels - Criminology
Athena Sixth Form
Downham Market, Norfolk 2019.09 - 2021.06
A-Levels - Film
Athena Sixth Form
Downham Market, Norfolk 2019.09 - 2021.06
SVQ Level 3 - Managment
Morrisons
Downham Market, Norfolk 2023.09 - 2024.09
Skills
- Regulatory knowledge
- Safety compliance
- Financial analysis
- CRM expertise
- Performance tracking
- Effective communication
- Coaching and mentoring
- Feedback delivery
- Ethical practices
References
References available upon request.
Timeline
Manager
Morrisons
2024.02 - Current
SVQ Level 3 - Managment
Morrisons
2023.09 - 2024.09
Customer assistant
Morrisons
2020.03 - 2024.02
A-Levels - Product Design
Athena Sixth Form
2019.09 - 2021.06
A-Levels - Criminology
Athena Sixth Form
2019.09 - 2021.06
A-Levels - Film
Athena Sixth Form
2019.09 - 2021.06
GCSEs - Maths
Downham Market Academy
2019.06 - 2019.06
GCSEs - English
Downham Market Academy
2019.06 - 2019.06
Waiter
Downham Tandoori
2019.03 - 2023.07