Natalie MacKinnon
Richmond,North Yorkshire
Summary
A highly skilled professional with expertise in customer relationship management, staff recruitment, and mentoring and coaching. Demonstrates resilience under pressure and excels in influential communication, effective delegation, and interpersonal effectiveness. Proficient in Microsoft Office and well-versed in regulatory knowledge, ensuring ethical conduct across all operations. Committed to fostering organisational growth through strategic leadership and continuous development of teams.
Overview
28
28
years of professional experience
Work history
Manager
The Farmers Arms
Scorton, North Yorkshire
06.2019 - Current
- Assisted team in providing excellent customer service through clear communication and problem-solving.
- Implemented training for staff to improve service quality and efficiency.
- Monitored daily operations to ensure adherence to health and safety standards and licensing regulations.
- Encouraged teamwork and employee development within a positive work environment.
- Reviewed customer feedback to identify improvement areas and enhance guest experience.
- Organised success charity events from initial idea to completion.
- Contributed to high-quality product delivery to boost customer satisfaction.
- Facilitated task delegation to improve productivity.
- Built strong client relationships to encourage repeat business.
- Coordinated staff abilities to maintain smooth business operations.
- Managed recruitment to develop a successful team.
Dance teacher
Richmond Dance Centre
Scorton, North Yorkshire
09.1997 - 02.2024
- Developed engaging lesson plans that catered to diverse student needs and skill levels.
- Instructed various dance styles including ballet jazz and contemporary to foster creativity and expression.
- Organised and choreographed performances that showcased students' progress and talent.
- Mentored aspiring dancers by providing constructive feedback and promoting a positive learning environment.
Assistant manager
The Farmers Arms
Scorton, North Yorkshire
09.2017 - 06.2019
- Assisted in managing daily operations, ensuring smooth service flow and customer satisfaction.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Organised charity events and activities, attracting new clientele and enhancing brand visibility.
- Handled customer complaints effectively, restoring trust in our brand.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Bar staff member
The Farmers Arms
Scorton, North Yorkshire
12.2016 - 09.2017
- Delivered exceptional customer service by efficiently managing orders and addressing queries.
- Maintained cleanliness and organisation of bar area to ensure a welcoming environment for patrons.
- Resolved customer complaints swiftly and professionally to maintain a high level of satisfaction.
- Engaged in upselling techniques, boosting sales revenue.
- Liaised with kitchen staff for seamless service delivery.
- Checked identification to maintain legal compliance.
- Trained new staff on bar procedures and best practices fostering a supportive work atmosphere.
Administrator and bookkeeper
Richmond Dance Centre
Scorton, North Yorkshire
01.2012 - 08.2017
- Managed bookkeeping tasks to ensure accurate financial records and timely reporting.
- Organised administrative processes to streamline daily operations and improve efficiency.
- Coordinated schedules and appointments for staff and clients to enhance communication.
- Maintained inventory of supplies and equipment to support ongoing operational needs.
Council tax recovery officer
Richmond District Council
Richmond, North Yorkshire
08.2007 - 12.2011
- Managed recovery processes for outstanding council tax payments ensuring compliance with regulations.
- Developed and implemented strategies to improve collection rates and reduce arrears.
- Liaised with residents to resolve disputes and provide guidance on payment arrangements.
- Coordinated with internal departments to streamline communication and enhance service delivery.
Skills
- Microsoft Office proficiency
- Interpersonal effectiveness
- Ethical conduct
- Influential communication
- Regulatory knowledge
- Effective delegation
- Customer relationship management
- Mentoring and coaching
- Staff recruitment
- Resilience under pressure
Timeline
Manager
The Farmers Arms
06.2019 - Current
Assistant manager
The Farmers Arms
09.2017 - 06.2019
Bar staff member
The Farmers Arms
12.2016 - 09.2017
Administrator and bookkeeper
Richmond Dance Centre
01.2012 - 08.2017
Council tax recovery officer
Richmond District Council
08.2007 - 12.2011
Dance teacher
Richmond Dance Centre
09.1997 - 02.2024