William Sauer
Eastbourne,East Sussex
Summary
Careful security professional with physical and verbal abilities to manage incidents and restore order. Focused on prevention first and control second, with care for health, safety and wellbeing of personnel. Trained in remote and direct monitoring techniques. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous monitors premises using advanced security cameras. Successful at professionally handling and resolving conflicts. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Security officer
Titanium Security
Eastbourne, East Sussex
08.2024 - Current
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
Security officer
Laing O'Rourke
Brighton, East Sussex
08.2023 - 08.2024
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Worked in security control room to continuously monitor CCTV feeds.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Identified safety risks by analysing reports and camera footage.
Traffic marshal
Laing O'Rourke
Brighton, East Sussex
08.2023 - 08.2024
- Collaborated with other traffic marshall to determine clear routes.
- Provided directions to vehicle driver to reach designated location.
- Managed pedestrian walkway to promote order and organisation.
- Monitored timely entry, parking and exit of vehicles to maintain record log.
- Coordinated movement on roads to identify and manage traffic flow.
- Communicated with heavy vehicles and site office to stay up to date with developments.
- Handled official documents to maintain privacy, authenticity and accuracy.
- Monitored entry and exit of vehicles to direct road traffic.
- Worked closely with site management to monitor incidents and problems.
- Directed inbound and outbound site traffic in team of [Number].
- Observed CCTV to manage surveillance and security.
- Used PPE uniform to conduct visitor briefings.
Construction labourer
McLaren Construction
Shoreham-by-Sea, West Sussex
11.2022 - 07.2023
- Kept site areas clear and tidy for minimised risk.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Utilised PPE on site to prevent accidents.
- Worked efficiently to help teams complete construction projects ahead of deadlines.
- Adhered to health and safety regulations on site at all times.
- Prepared and cleaned-up sites for timely project execution.
- Performed strenuous physical activities such as heavy lifting in adverse conditions.
- Safely loaded and unloaded daily deliveries, maintaining optimal materials' quality and condition.
- Unloaded construction material deliveries, locating items in relevant site storage.
- Followed written and verbal work instructions to verify task requirements.
- Kept safe, organised workspaces by closely monitoring site operations.
- Reported risks and hazards to supervisor.
- Carried out activities in line with work schedule.
- Transported requested building materials safely to relevant site areas.
- Mixed correct quantities of concrete to reduce site waste.
Security officer
Pagoda Training Ltd
Brighton, East Sussex
07.2016 - 07.2022
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Employed covert surveillance to monitor individuals and gather evidence of violations.
- Eliminated unauthorised access through effective employee and visitor screening.
- Investigated alarms and incidents with rigorous evidence collection.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
Customer service representative
American Express Global Business Travel
Brighton, East Sussex
06.2006 - 08.2011
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Processed inbound customer calls, providing information on service or product upgrades
- Handled in-person, email and mailed correspondence.
- Adhered strictly to policies and procedures for continued company compliance.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Implemented customer follow up to uphold service standards.
- Followed scripts when answering common customer questions.
- Offered current, accurate advice on optional solutions for concerns.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Prepared necessary forms to complete transactions.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
- Processed high-value payments with meticulous accuracy.
Education
Access to Higher Education - Economics
Brighton City College
Brighton 09.2016 - 08.2017
A-Levels - German, Sociology
Internatspädagogium Bad Sachsa
Bad Sachsa, Germany 09.1994 - 08.1996
Skills
- Customer Service
- Incident reports
- Surveillance
- Point-of-entry screening
- CPR and First Aid
- Premises patrol
- CCTV monitoring
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Strategic planning
- Team building
- Leadership
- Resourcefulness
- Upselling
- Multilingual
Affiliations
- screen writing
- music
- working out
Certification
sia license
cscs card
Languages
German
Native
References
References available upon request.
Timeline
Security officer
Titanium Security
08.2024 - Current
Security officer
Laing O'Rourke
08.2023 - 08.2024
Traffic marshal
Laing O'Rourke
08.2023 - 08.2024
Construction labourer
McLaren Construction
11.2022 - 07.2023
Access to Higher Education - Economics
Brighton City College
09.2016 - 08.2017
Security officer
Pagoda Training Ltd
07.2016 - 07.2022
Customer service representative
American Express Global Business Travel
06.2006 - 08.2011
A-Levels - German, Sociology
Internatspädagogium Bad Sachsa
09.1994 - 08.1996
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