William Parker
Coalville
Summary
I'm a Sociable and focused employee dedicated to customer satisfaction. Proven ability to meet deadlines while delivering exceptional service. Strong communication skills with a flexible, proactive approach to contributing and achieving team objectives. Committed to maintaining high standards, showing willingness and adaptation to learning new skills.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive, hands-on in tasks and enjoy satisfaction of a job well done.
I'm now looking to secure a challenging and rewarding new role with the possibility to learn new skills and possible progression with the business.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Despatch controller
Midland Caliper Centre
Coalville
2024.01 - Current
- Check despatch paperwork and schedules for timely, accurate deliveries.
- Assess despatch risks and recommend required changes before shipments leave site.
- Coordinate with departments to keep working relationships smooth during daily operations.
- Manage inventory levels to reduce overstocking and avoid under stocking.
- Handle goods safely to minimise breakages and reduce losses during moves.
- Process despatch paperwork to keep workflow clear and streamlined.
- Liaise with warehouse teams to meet order fulfilment and delivery timing.
- Labelled all despatched items correctly to prevent miss deliveries and returns.
- Conducte regular stock checks and audits to reduce inventory discrepancies.
- Coordinate vehicle loading and unloading to minimise delays at distribution points.
- Determine goods weight for vehicles
Self employed haulage/courier
Self Employed
Coalville
2016.09 - 2023.12
- Self employed haulage/courier with my own personal van and with being self employed I have had to be self driven and highly motivated to achieve results and rewards. I have supported numerous well known businesses. I have had to adapt daily with each business challenge and goals set by themselves.
- Successfully arrive at businesses promptly, presentable and ready to receive each load given sticking to their onsite health and safety guidelines set out.
- Load van up promptly and securely, Whilst also having keen eye for damages by warehouse staff, type of delivery I may have and not to damage it myself during transportation
- To forward plan route of any issues I may face ahead
- Be customer focused at all times and to handle each consignment with care and attention.
- Able to adapt to each of their business needs and requests and use of my own technology to successfully make deliveries with proof of delivery and receipt.
- Communicate on all levels whether its face to face or over the phone to advice customers where I am on routes and to up date their offices and customers on ETA
- To be able to keep up to records and logs for my personal use to ensure I receive payments for work, mileage completed and area location and for tax/accountant use
Duty senior manager
Wm Morrisons Supermarkets
Coalville
2001.01 - 2008.01
- To lead a high performing team of 400 staff which consistently deliver outstanding performance, Results and objectives whilst uncompromising focus on custom experience. Responsible for managing day to day operation of a £1million per week business as well as setting customer service standards, launching initiatives to hit sales targets, developing and motivating a team whilst ensuring everyone adheres to company policies, procedures and health and safety compliance.
- Driving operational, visual and customer service standards in stores
- Monitoring, reviewing store performance on daily, weekly, monthly basis
- Maximising sales, Minimising loss
- Deciding on store layouts
- Recognising and rewarding good staff performance and coach where necessary
- Monitoring product availability levels throughout day, replenish to 100% availability
- Developing business links with local community and authorities
- Monitoring competitor activity
- Managing store profit and loss with set budgets
- Key relationships with area managers, regional managers, people managers, supply chains, logistics
- Stock taking
- Cash management
- Earlier work history within Morrison's, including managerial roles dating back to 2001
Education
Business Studies Intermediate GNVQ - Business
King Edward VII
Coalville 2001.01 - 2002.01
GCSE - English ( C ), Maths ( C ), Science ( C ), Science ( C ), Information Technology ( C ), Geography ( B ), Design and Technology ( B )
King Edward VII
Coalville 1999.01 - 2001.01
Skills
- Business growth strategies
- Client service excellence
- Technical writing proficiency
- IT skills
- Mobile device proficiency
- Team leadership skills
- Proactive approach to challenges
- Effective performance in high-pressure situations
- Inventory control techniques
- Cash flow management
- Detail-oriented mindset
- Strategic decision making
- Leadership capabilities
- Delegation effectiveness
- Budget oversight skills
- Time management proficiency
- Collaborative teamwork abilities
- Goods-in process knowledge
- Adaptability with shifts
- Logistics planning tools usage
- Strong initiative and drive
- Shipping and tracking expertise, Freight logistics coordination
Certification
Counter balance forklift experience
Previous First Aider
Full UK drivers license
References
Available on request
Hobbies and Interests
Social Family well being, Mixed martial arts and Muay Thai Boxing, Keeping fit and Healthy, Formula One, Rebuilding and restoration of motorcycles and older cars
Timeline
Despatch controller
Midland Caliper Centre
2024.01 - Current
Self employed haulage/courier
Self Employed
2016.09 - 2023.12
Business Studies Intermediate GNVQ - Business
King Edward VII
2001.01 - 2002.01
Duty senior manager
Wm Morrisons Supermarkets
2001.01 - 2008.01
GCSE - English ( C ), Maths ( C ), Science ( C ), Science ( C ), Information Technology ( C ), Geography ( B ), Design and Technology ( B )
King Edward VII
1999.01 - 2001.01