William McDonald
Epsom,England
Summary
Dedicated individual with expertise in product display techniques, efficient work ethic, and complaint handling. Proven ability to resolve customer queries and ensure safety protocol compliance. Strong background in customer service and product knowledge, adept at heavy lifting tasks. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work History
Van Delivery Driver
Sainsburys
Epsom, England
05.2025 - Current
- Handled customer complaints with professionalism, improving brand image.
- Followed all traffic laws whilst ensuring timely delivery.
- Assisted in loading and unloading of goods for smoother operations.
- Prioritised urgent deliveries to maintain high levels of service quality.
- Used GPS systems for efficient route planning and navigation.
- Checked mechanical aspects before long journeys to prevent breakdowns on the road.
- Managed paperwork associated with each delivery accurately and promptly.
- 20 + Drops per shift.
Store assistant
Sainsbury's
Epsom, England
10.2023 - 05.2025
- Flagship Store Kiln Lane
- Working efficiently within this store that is 133,000 sq ft, over 460 + colleagues, 19 + groceries vans online operation with weekly sales over £550,000 and whole store annual turnover of £120 Million.
- Arranged displays attractively, driving impulse purchases.
- Improved product availability by effectively restocking shelves.
- Handled complaints efficiently, ensuring customer satisfaction.
- Maintained store cleanliness for appealing shopping environments.
- Ensured products' freshness by regularly checking and removing expired items.
- Received deliveries timely, ensuring rapid shelf restocking.
- Troubleshot register issues promptly, minimizing disruption of service.
Store assistant
Waitrose & Partners
Worcester Park, England
05.2022 - 01.2023
- Managed over 15 + food delivery service orders per Saturday shift
- Trained on everything : Food delivery orders, tills, trollies, stock replenishment, reductions.
- Ensured products' freshness by regularly checking and removing expired items.
- Maintained store cleanliness for appealing shopping environments.
- Directed customers towards desired merchandise successfully reducing search time.
- Assisted customers, resulting in positive shopping experience.
Assistant Track and Field Coach
Momentum Sports
Kingston, England
04.2022 - 01.2023
- Trained and helped coached at least 10 kids per session, ranging from 10-30 per group.
- Collaborated with other coaches to combine groups towards end of sessions with minimum 50+ kids.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
A-Levels - Physical Education
Glyn School
Epsom 09.2021 - 05.2023
A-Levels - Economics
Glyn School
Epsom 09.2021 - 06.2023
GCSEs - Physical Education
Glyn School
Epsom 09.2018 - 05.2021
GCSEs - English Language
Glyn School
Epsom 09.2018 - 05.2021
GCSEs - English Liturature
Glyn School
Epsom 09.2018 - 05.2021
A-Levels - Geography
Glyn School
Epsom 09.2018 - 05.2021
GCSEs - Maths
Glyn School
Epsom 09.2018 - 05.2021
Skills
- Product display techniques
- Efficient work ethic
- Complaint handling
- Customer query resolution
- Safety protocol compliance
- Customer Service
- Product knowledge
- Heavy lifting
Languages
English
Native
Portuguese
Elementary (A2)
Certification
England Athletics - Assistant Athletics Coach
Issued Mar 2022
Credential ID 001771269090
Achievements Outside of Work
- Top 500 in UK for 100 meter sprint in u17 age group with a time of 11.74 (2022)
- Competed in Surrey Championships for 100 and 200 Meters (2021 & 2022)
- Won Bronze Medal in Surrey Championships 4x100 Meter relays (2022)
Won Silver Medal in Surrey Championships 4x100 Meter relays (2021)
- Made Semi Profesional football debut at level 7 / Step 3 at 17 Years old (2023)
Timeline
Van Delivery Driver
Sainsburys
05.2025 - Current
Store assistant
Sainsbury's
10.2023 - 05.2025
Store assistant
Waitrose & Partners
05.2022 - 01.2023
Assistant Track and Field Coach
Momentum Sports
04.2022 - 01.2023
A-Levels - Physical Education
Glyn School
09.2021 - 05.2023
A-Levels - Economics
Glyn School
09.2021 - 06.2023
GCSEs - Physical Education
Glyn School
09.2018 - 05.2021
GCSEs - English Language
Glyn School
09.2018 - 05.2021
GCSEs - English Liturature
Glyn School
09.2018 - 05.2021
A-Levels - Geography
Glyn School
09.2018 - 05.2021
GCSEs - Maths
Glyn School
09.2018 - 05.2021
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