Strategic professional with expertise in planning, quality assurance, and problem-solving. Utilises strong communication skills to foster collaboration and drive organisational success. Implements innovative solutions to enhance operational efficiency and achieve high-quality outcomes, aligning core competencies with long-term business objectives.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work history
Project manager Care and Support
NCHA
Northampton, Northamptonshire
2016.10 - Current
Oversaw daily operations of supported accommodation and housing services, ensuring high standards of service delivery.
Leading, developing and supporting staff teams through effective supervision and performance management.
Ensuring compliance with safeguarding responsibilities, health and safety requirements, contractual obligations and relevant legislation.
Driving quality assurance activities and continuous service improvement.
Overseeing referrals, assessments, admissions and occupancy management.
Cultivated partnerships with commissioners, local authorities, housing providers, health professionals and external agencies to enhance service collaboration.
Managing budgets, staffing resources and service performance indicators.
Advocated strengths-based and recovery-focused approaches, empowering individuals to achieve personal goals.
Leading audits, inspections and contract monitoring activities.
Analysing performance data and implementing improvement plans where required.
Supporting service development, organisational change and new initiatives.
Championing equality, diversity and inclusion across all aspects of service delivery.
Identified risks, implemented mitigation strategies for secure project outcomes.
Project design
Aston buildings
Northampton, Northamptonshire
2010.02 - 2016.03
Implemented innovative participatory approaches in every stage of project design and implementation process; empowering community members whilst also ensuring their needs were adequately addressed.
Conducted thorough research for authenticity in project design.
Maintained documentation detailing project design process, including wireframes and mock-ups.
Collaborated with architects for enhanced project design efficiency.
Collaborated with architects and engineers, improving overall project design and feasibility.
Supported project design teams by preparing presentations and models.
Used exceptional organisation skills to consistently meet deadlines in project design, planning and delivery.