William KENT
Hythe,Kent
Summary
A young, driven and professional employee with a strong foundation in sales persuasion and upselling, complemented by a creative and artistic way of expression. Demonstrates creative thinking and adaptability in diverse scenarios, consistently building guest rapport to enhance customer experiences which can be easily transferable to marketing and sales in the position which you are offering. Persistent and determined, with a focus on achieving sales targets and fostering long-term client relationships allowing me to not be set back by any underperforming adverts or market research and making me always want to improve on the previous best giving the customers the best possible experience
Overview
2
2
years of professional experience
Work history
Waiter and Bartender
Littlerock
Folkestone, Kent
2025.05 - Current
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Helped customers with any complaints using a customer first mentality
- Upsold our specials and drink promotions through confident and persuasive conversation
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Always upheld a positive and friendly attitude with the focus of getting along with every customer as if we were long time friends
Skating coach
F51 Skatepark
Folkestone, Kent
2024.03 - 2025.04
- Evaluated performances after each competition, offering constructive criticism and praise where due.
- Established a positive learning environment, fostering a love for the sport.
- Helped create and post social media content around promotional nights like Over 50's and Women's only
- Creatively came up with solutions to help plateaued skaters have a feeling of progression
- Dealt with failures and found ways to turn them into positives for me and the customers
- Organised local skating competitions to showcase participants' abilities.
Education
GCSEs - Art, Business, French, History, English, Maths, Sciences
Harvey Grammar School
Folkestone, Kent 09/2020 - 05/2025
A-Levels - Business, Psychology, Art
Simon Langton Boys Grammar School
Canterbury, Kent 09/2025 -
Skills
- Sales persuasion
- Patient and calm nature
- Upselling
- Creative Thinking
- Persistent and Determined
- Adaptable to all different scenarios
- Guest rapport
Affiliations
- Photography
- Fashion
- Rugby
- Traveling and experiencing new cultures
Timeline
Waiter and Bartender
Littlerock
2025.05 - Current
Skating coach
F51 Skatepark
2024.03 - 2025.04
GCSEs - Art, Business, French, History, English, Maths, Sciences
Harvey Grammar School
09/2020 - 05/2025
A-Levels - Business, Psychology, Art
Simon Langton Boys Grammar School
09/2025 -