Summary
Overview
Work History
Education
Skills
Custom Section
References
Languages
Hobbies and interests
Timeline
Generic

WILLIAM DUNCAN

Browston,Norfolk

Summary

Compassionate professional with extensive experience in delivering high-quality care and service to diverse populations, including patients and animals. Combines a strong commitment to animal welfare with effective communication and empathy. Thrives in both collaborative and independent settings, seeking flexible full or part-time employment opportunities.

Overview

37
37
years of professional experience

Work History

Care Worker

Kingsley Healthcare
Browston, Norfolk
09.2019 - 03.2026

Supported residents in daily living activities and personal care tasks to enhance their independence and well-being.

Provided individual care to residents with physical and mental disabilities.

  • Monitored patient health and reported any changes to management.
  • Provided compassionate support throughout care service to foster a nurturing environment for residents.
  • Ensured patient satisfaction by addressing needs with a friendly attitude.
  • Collaborated with team members to ensure high-quality care delivery.
  • Cultivated positive relationships with clients to facilitate effective care.
  • Offered companionship and empathetic listening to clients' concerns.
  • Maintained accurate documentation of care activities to comply with regulations.
  • Maintained confidentiality and security of client information.
  • Executed household tasks such as cleaning and laundry to uphold a safe environment.
  • Engaged in training sessions to improve care skills and knowledge.
  • Advocated for clients' rights and coordinated with external services to ensure comprehensive support.

Animal Care Instructor

Easton and Otley College
Norwich, Norfolk
09.2017 - 04.2019
  • Prepared and delivered practical and theoretical lessons for animal care students, focusing on animal handling, health, husbandry, and estate skills.
  • Instructed students using engaging classroom techniques to support learners in overcoming challenges.
  • Mentored students to enhance readiness for careers in animal care.
  • Guided and counselled students, supporting their personal and professional development.
  • Evaluated student skills and knowledge gaps using established assessment criteria.
  • Collaborated with fellow instructors to share effective practices, improving overall teaching methods.
  • Managed classroom dynamics to foster a safe and inclusive learning environment for all participants.
  • Cared for animals on campus, ensuring their health and well-being.

Pest Control Technician

Phoenix Bird Control
06.2013 - 08.2017
  • Advised site managers on updated pest control methods to enhance health and hygiene while minimising disease spread in an environmentally friendly manner.
  • Deterred pest bird species from industrial sites, hospitals, and landfill sites using trained birds of prey.
  • Also performing bird of prey flying displays/talks to members of the public at a local centre parks.
  • Provided services in Suffolk

Senior Falconry Instructor

The British School of Falconry at Gleneagles
Perth, Perthshire
08.2001 - 05.2013
  • Oversaw the health and well-being of 13 Harris hawks, 2 golden eagles, and 2 falcons at the premises.
  • Oversaw 20 birds at owner's premises, monitoring breeding pairs to support successful reproduction.
  • Trained and managed new stock to achieve the standard required.
  • Delivered individual lessons and guided hotel guests in hunting activities on a nearby estate.
  • Conducted corporate demonstrations, engaging with journalists and television to promote falconry.
  • Collaborated with team members to achieve target results.
  • Maintaining food supplies, cleaning and maintaining indoor and outdoor aviaries.
  • Maintaining radio equipment/telemetry and fitting falconry furniture.
  • Junior off road driving and Argocat instruction.

Falconer/Gamekeeper/Farm Labourer

Falconry Furniture/Hawk Sport
06.2000 - 08.2000
  • Trained 9 falcons, including peregrine falcons, gyrfalcons, and goshawks.
  • Reared and maintained 500 pheasants, supporting successful shooting activities.
  • Assisted public in custom furniture manufacturing, ensuring specific requirements were met for client satisfaction.

Pest control technician

Phoenix Bird Control
01.1997 - 01.1999
  • Applied chemical and non-chemical treatments effectively, adhering to health and safety regulations.
  • Sprayed pesticides in various areas to minimise and control weeds.
  • Utilised personal protective equipment PPE to safeguard against exposure to hazardous chemicals.
  • Executed bird strike removals, enabling precise identification of affected areas.
  • Protected aircraft at RAF Lakenheath and RAF Mildenhall from bird strike risks, ensuring operational safety.

Avian Aviculturalist

The National Avian Research Centre Abu Dhabi
01.1994 - 01.1997
  • Oversaw imprint falcons for artificial insemination and semen collection, contributing to breeding programme success.
  • Training 5 falcons for Sheik Mohammed bin Khalifa al Nahyan at desert training camp in Abu Dhabi in in 1996.
  • Training and maintaining a team of crow hawks.
  • Conducted hacking and radio tracking of birds across Northumberland and Wales, enhancing tracking accuracy and supporting research initiatives.
  • Collected measurements and blood samples from falcons to support scientific research.
  • Maintained radio equipment and telemetry systems for tracking purposes.
  • Managed 150-acre moorland estate in Northumberland for 2 months annually, overseeing habitat preservation and wildlife management practices.
  • Maintaining food supplies, cleaning and maintaining all pens.
  • Maintaining CCTV system monitoring breeding pairs.
  • Groomed five horses and an Exmoor pony for mounted crow hawking and hunting.
  • Handled, reared and bred a flock of ostriches.

Sales Assistant

David & Lyn Wilson (Falconers Magazine)
01.1993 - 05.1993
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Addressed customer enquiries with timely responses, improving satisfaction and fostering brand loyalty.
  • Supported customers at Falconer's Fair by promoting and selling the company magazine, enhancing customer engagement.
  • Kept shelves neat, clean and organised through visual merchandising.

Assistant falconer

Bodvell Hall
01.1989 - 01.1993
  • Cared for falcons and hawks, ensuring proper nutrition and habitat maintenance.
  • Supported owner at nationwide game fairs, promoting awareness of falconry and wildlife.
  • Contributed to wildlife conservation efforts in North Wales, enhancing local biodiversity.
  • Cared for livestock at the children's Zoo, maintained food supplies and housing.

Education

HND - Animal Welfare and Business

Myerscough College
Preston
01-2001

B tech Diploma - agricultural studies

Glynllifon College
Glynllifon
01-1992

GCSEs - GCSEs in English, maths, geography, biology, chemistry, art, welsh and CDT

Ysgol glyn-y-mor
Porthmadog, GWN
01-1990

Skills

    Medication administration

  • Risk assessment
  • Hygiene maintenance
  • Compassionate care
  • Patient communication
  • Customer service
  • Team collaboration
  • Empathetic listening

Custom Section

Extensive experience in all aspect of aviculture., I am experienced in all aspects of communication from face to face meetings, telephone, E-mail, letter writing and social media., Having worked in a 5 star environment I pride myself on my ability to ensure great customer service at all times. As I am a good listener I find it easy to relate to people building good relationships., Good efficient procedures and best practice in the workplace., Microsoft packages, internet and e-mail - basic skills.

References

  • Sharon Hughes, Decoy Farm, Kingsley Healthcare, Browston, Great Yarmouth, Norfolk
  • Steve and Emma Ford, The British School of Falconry, Gleneagles Hotel, Auchterarder, PH, 3 1NF, 07774686876
  • Mr Keith Mutton, Phoenix Bird Control, Decoy Farm, Sedge Fen, Brandon, Suffolk, IP27 9LH, 07765881888

Languages

English
Proficient
C2

Hobbies and interests

  • Fishing
  • Falconry
  • Dog walking
  • going to the cinema

Timeline

Care Worker

Kingsley Healthcare
09.2019 - 03.2026

Animal Care Instructor

Easton and Otley College
09.2017 - 04.2019

Pest Control Technician

Phoenix Bird Control
06.2013 - 08.2017

Senior Falconry Instructor

The British School of Falconry at Gleneagles
08.2001 - 05.2013

Falconer/Gamekeeper/Farm Labourer

Falconry Furniture/Hawk Sport
06.2000 - 08.2000

Pest control technician

Phoenix Bird Control
01.1997 - 01.1999

Avian Aviculturalist

The National Avian Research Centre Abu Dhabi
01.1994 - 01.1997

Sales Assistant

David & Lyn Wilson (Falconers Magazine)
01.1993 - 05.1993

Assistant falconer

Bodvell Hall
01.1989 - 01.1993

HND - Animal Welfare and Business

Myerscough College

B tech Diploma - agricultural studies

Glynllifon College

GCSEs - GCSEs in English, maths, geography, biology, chemistry, art, welsh and CDT

Ysgol glyn-y-mor
WILLIAM DUNCAN