William Davies

• Managed multi-site operations across a high-volume campus serving 20,000+ students
• Led, trained, and developed a team of 30–40 staff
• Delivered £500,000+ annual revenue (Bar £120k | Coffee £385k | Catering £81k)
• Exceeded targets while maintaining a 62% gross profit margin
• Achieved a 5-star EHO rating through operational and compliance improvements
• Oversaw reopening of refurbished coffee outlet with input on layout and design
• Turned around declining outlet performance to £1,000–£1,200 weekly revenue

Additional responsibilities:

• Managed budgets, stock control, and purchasing across outlets
• Led recruitment, onboarding, and staff development
• Coordinated events and catering delivery
• Maintained stakeholder, supplier, and client relationships
• Used sales data to drive performance improvements

• Assisted in operational and financial management by supporting budgeting and stock control processes.
• Helped with recruitment, onboarding, and performance management tasks.
• Coordinated catering services and ensured efficient event delivery.
• Contributed to the production of financial and operational reports.
• Supported compliance efforts with health and safety regulations.

• Assisted in supervising daily operations within bar, kitchen, and service areas.
• Supported maintenance of customer service standards and aided in resolving issues.
• Helped conduct stock checks and assist with inventory processes.
• Facilitated opening and closing procedures.

• Assisted management of a busy hospitality venue.
• Addressed customer queries and complaints effectively.
• Conducted staff training and development sessions.
• Coordinated bookings, events, and social media activities.
• Facilitated cash handling and reconciliation processes.