William Cotter
Hove,East Sussex
Summary
I am an energetic employee with strong communication and organisation skills. I feel that I use my experience to reach solutions to problems that arise . Adept at multi-tasking, leading group discussions and managing projects.
I am a reliable team member with extensivey experience. I offer excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
40
40
years of professional experience
Work history
Income Management Officer - Housing Income Officer
Brighton and Hove City Council
Brighton, Brighton and Hove
2009.02 - Current
- Protected tenant and Council interests when resolving financial matters.
- Negotiated tenant repayment plans, maximising payments to reduce debt recovery time.
- Trained new team members on procedures, Council policies, performance strategies and the Pre action Protocol
- Provided training and mentoting for new staff members.
- Maintained high volume of calls to meet demands of a busy team.
- Delivered exceptional customer service calls while maintaining calm and professional demeanour in challenging circumstances.
- Performed all rent collection activities according to guidelines and standards, verifying consistent compliance with Council policies
Club Manager
Hove Rugby Football Club
Hove, Brighton and Hove
2004.12 - 2008.12
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on club goals.
- Coordinated hiring, recruitment and training strategies to build successful team.
Financial Controller
The Dudley Hotel
Hove
2001.06 - 2004.11
- Completed statutory and regulatory reporting requirements within defined deadlines.
- Managed payroll processing for 50 employees.
- Oversaw daily financial functions, including accounting, payroll and financial reporting.
- Implemented system and process improvements for greater efficiency
Bars Manager
The Dudley Hotel
Hove
1997.07 - 2001.06
- Planned staffing levels based on evolving service demands.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Oversaw line cleaning and cellar management.
- Identified and addressed underperformance and non-compliance.
Insurance Agent
Abbey Life Brighton
1995.09 - 1997.06
Relief Manager
Scottish And Newcastle
Rickmansworth
1994.06 - 1995.09
Bar Manager
The Concorde Bar
Brighton
1992.02 - 1994.05
- Planned staffing levels based on evolving service demands.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Oversaw line cleaning and cellar management.
- Identified and addressed underperformance and non-compliance.
Licensed House Manager
Bass Inns and Taverns
1990.01 - 1992.02
- Planned staffing levels based on evolving service demands.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Oversaw line cleaning and cellar management.
- Identified and addressed underperformance and non-compliance.
Assistant Manager
Beefeater Steak houses
1988.09 - 1989.12
Barman
Kielys Bar
1983.09 - 1988.08
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Refused drinks service to guests without appropriate proof of age.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Education
BA(Hons) - Politics and Economics
NIHE Limerick
1983
Skills
- Experienced in the preparation and monitoring of budgets
- Implemented new monetary controls, simplifying procedures and increasing accuracy
- Co-ordinated staff recruitment and training thereby improving customer service and satisfaction
- Prepared month-end and year-end accounts including PAYE and VAT returns
- Tenancy management and enforcement
- Motivational leadership
- Inter-department collaboration
- Team building
Interests
Rugby Coach with Hove RFC, I coach Hove Colts and over the last four years have won county honours with several players making Representative sides. I also previously managed the club's Second Fifteen.
Timeline
Income Management Officer - Housing Income Officer
Brighton and Hove City Council
2009.02 - Current
Club Manager
Hove Rugby Football Club
2004.12 - 2008.12
Financial Controller
The Dudley Hotel
2001.06 - 2004.11
Bars Manager
The Dudley Hotel
1997.07 - 2001.06
Insurance Agent
Abbey Life Brighton
1995.09 - 1997.06
Relief Manager
Scottish And Newcastle
1994.06 - 1995.09
Bar Manager
The Concorde Bar
1992.02 - 1994.05
Licensed House Manager
Bass Inns and Taverns
1990.01 - 1992.02
Assistant Manager
Beefeater Steak houses
1988.09 - 1989.12
Barman
Kielys Bar
1983.09 - 1988.08
BA(Hons) - Politics and Economics
NIHE Limerick