Wiktoria Skowronska
London
Summary
An enthusiastic and highly motivated pharmacy professional with four years of experience in providing exceptional customer service, dispensing medications, and offering expert health advice. Passionate about skincare, cosmetics, programming, and the latest technology trends. Enjoys working with people, offering personalized recommendations, and leveraging digital tools to create positive customer experiences. Skilled at working independently and as part of a team, with a dedication to continuous learning and technical skill development. Eager to bring a unique blend of customer care expertise, tech-savviness, and analytical thinking to a dynamic role.
Overview
3
3
Languages
6
6
years of professional experience
Work history
Health Care Assistant
Rowlands Pharmacy
2025.05 - 2026.07
- Kept patient information private and secure.
- Gave out medicine accurately and made sure every prescription met legal and professional standards.
- Correctly labeled all medications with the right dose and warnings to prevent mistakes.
- Put together special weekly/monthly pill packs (blister packs) to help patients take their medicine correctly.
- Worked closely with the pharmacy team to ensure smooth, fast, and error-free dispensing every day.
- Managed all incoming and outgoing stock, including putting new items away and processing expired drugs for return.
- Helped the pharmacist prepare medicine and fill patient orders quickly.
- Organized and kept the pharmacy neat so everyone could work faster and find things easily.
- Handled the cash register, processed payments, and balanced the money at the end of each day.
- Watched inventory levels closely and ordered supplies right away to make sure we never ran out of important medicines.
- Learned and used the software for buying medicine and tracking deliveries.
Pharmacy Dispenser
Hyperchem
2022.07 - 2025.05
- Accurately dispense and manage prescription medications, ensuring compliance with legal guidelines while maintaining precise records and properly labeling and packaging medicines.
- Serve as the primary customer contact in the pharmacist's absence, handling prescriptions, advising on medication use, and assisting with over-the-counter recommendations both in person and via phone.
- Oversee stock and inventory, ensuring timely ordering, proper storage, and compliance with safety regulations while promptly addressing shortages and disposing of expired medications safely.
- Provide expert beauty advice, offering personalized skincare and cosmetic solutions to help customers achieve their beauty and wellness goals.
- Ensure strict healthcare compliance, adhering to protocols, maintaining safety standards, and collaborating with pharmacists and healthcare professionals to support patient care and efficient pharmacy operations.
- Recognized for efficiency and reliability, frequently requested to support multiple pharmacies, ensuring high service standards and consistent patient care.
E-Commerce Assistant
Landys Chemist
2022.04 - 2022.07
- Manage order fulfillment and logistics, ensuring accurate picking, packing, and dispatch of customer orders while processing returns and tracking deliveries.
- Monitor stock levels and inventory, coordinating with suppliers and warehouses to prevent shortages and keep product availability up to date.
- Provide excellent customer service, responding to inquiries via email, phone, and live chat, assisting with orders, refunds, and issue resolution.
- Update and maintain product listings, ensuring accurate descriptions, pricing, and high-quality images while optimizing for search engines.
- Handle administrative tasks and reporting, maintaining sales records, processing invoices, and tracking customer interactions to improve service and efficiency.
Barista
Snowflake Luxury Gelato / Costa
2021.06 - 2022.04
- Prepare and serve high-quality beverages, including coffee, tea, and specialty drinks, ensuring consistency in taste and presentation.
- Provide excellent customer service, taking orders efficiently, handling special requests, and offering recommendations on coffee blends and menu items.
- Maintain hygiene and cleanliness, following food safety regulations while keeping the workspace, equipment, and seating areas clean and organized.
- Process transactions accurately, handling cash, card payments, refunds, and loyalty programs while maintaining a balanced cash register.
- Monitor stock levels and restock supplies, ensuring the availability of coffee beans, milk, syrups, and other ingredients while maintaining freshness.
- Work collaboratively with the team, supporting colleagues during busy periods, communicating effectively with kitchen staff, and assisting in training new employees.
Sales Assistant
Zara
2021.04 - 2021.06
- Deliver exceptional customer service, assisting shoppers with product selection, styling advice, and fitting room support while addressing inquiries and resolving complaints.
- Maintain store presentation and visual merchandising, ensuring displays are organized, attractive, and aligned with ZARA's brand guidelines.
- Manage stock replenishment, assisting with deliveries, unpacking merchandise, and monitoring stock levels to ensure product availability.
- Process transactions efficiently, handling purchases, returns, and exchanges while ensuring compliance with store policies and accurate cash handling.
- Work collaboratively with the team, supporting colleagues during busy periods, participating in stocktakes, and assisting with store events and seasonal promotions.
Sales Assistant / Make Up Artist
Inglot
2020.08 - 2020.11
- Provide professional makeup application and beauty consultations, offering personalized advice based on customers' skin type, tone, and preferences while demonstrating techniques and product usage.
- Deliver exceptional customer service, assisting shoppers in selecting the right INGLOT products, explaining features and benefits, and creating a welcoming shopping experience.
- Promote and upsell INGLOT cosmetics, driving sales by recommending complementary products and achieving individual and store sales targets.
- Maintain high hygiene and safety standards, ensuring all tools, brushes, and workstations are sanitized according to health and safety regulations.
- Stay updated on beauty trends and INGLOT's product range, using expert knowledge to educate customers and provide the latest makeup techniques.
- Support visual merchandising and inventory management, keeping displays organized, replenishing stock, and ensuring the store maintains a premium look.
- Collaborate with the team, participating in training sessions, assisting with store promotions, and contributing to a dynamic and professional work environment.
Education
Software Engineering
General Assembly
London 03/2025 - 11/2025
NVQ Level 2 - Dispensing Assistant
Buttercups Training
London 02/2023 - 02/2024
Retail Design and Layout
Arts School
Krakow 09/2019 - 06/2021
Skills
- Multitasking capability
- Stock management
- Clear communication
- Efficient time management
- Team player
LANGUAGES
Polish: First language
Native
English
Fluent
Swedish
Elementary
WEBSITES, PORTFOLIOS AND PROFILES
Instagram - @wikjuls
Timeline
Health Care Assistant
Rowlands Pharmacy
2025.05 - 2026.07
Pharmacy Dispenser
Hyperchem
2022.07 - 2025.05
E-Commerce Assistant
Landys Chemist
2022.04 - 2022.07
Barista
Snowflake Luxury Gelato / Costa
2021.06 - 2022.04
Sales Assistant
Zara
2021.04 - 2021.06
Sales Assistant / Make Up Artist
Inglot
2020.08 - 2020.11
Retail Design and Layout
Arts School
09/2019 - 06/2021
NVQ Level 2 - Dispensing Assistant
Buttercups Training
02/2023 - 02/2024
Software Engineering
General Assembly
03/2025 - 11/2025