Summary
Overview
Work history
Education
Skills
Timeline
Generic

Birgit Heywood

Swindon,Wiltshire

Summary

Organised and proactive professional with strong communication and problem-solving skills. Expertise in managing schedules and executing administrative tasks with precision. Committed to enhancing team success and operational efficiency in course training planning.

Overview

27
27
years of professional experience
6
6
years of post-secondary education

Work history

Care assistant

Angelcare / Caringhome
Swindon, Wiltshire
07.2017 - Current
  • Provided comprehensive care for elderly patients, emphasising everyday hygiene and mental engagement.
  • Facilitated compassionate communication with patient relatives by collaborating with multidisciplinary teams.
  • Safeguarded patient interests while strictly adhering to company guidelines.
  • Responded promptly to emergency situations, ensuring safety of all residents.

Cleaner

ESS / Elior
Lyneham / Grantham, Wiltshire / Lincolnshire
04.2009 - 07.2017
  • Maintained high standards of cleanliness in offices, reception, accommodation areas, corridors, and lifts.
  • Promoted a safe and secure working environment through diligent practices.
  • Ensured proper equipment maintenance by reporting defective items for prompt resolution.

Administration clerk

Ministry of Defence
Monchengladbach / Joint Headquarters, Germany
04.2005 - 04.2009
  • Ensured efficient office operations by managing daily activities and resolving issues promptly.
  • Coordinated meetings, prepared agendas, and issued minutes to facilitate team collaboration.
  • Answered phone calls, offered information, directed inquiries, and took messages accurately.
  • Oversaw photocopying tasks, file updates, and distribution of important communications.
  • Monitored inventory of office supplies and procured materials as needed.
  • Updated and maintained database systems for precise record-keeping of sensitive documents.
  • Implemented policy enhancements to streamline office procedures and workflows.
  • Supported everyday office functions through various clerical responsibilities.

Cashier / Retail Assistant

NAAFI
Monchengladbach / Joint Headquarters , Germany
12.2004 - 04.2005

Production worker

Piening
Gutersloh, Germany
04.2002 - 08.2004

Production worker

Staples / Fenland Food
Sleaford / Grantham, Lincolnshire
01.2000 - 03.2002

Repairs Clerk

Military of Defense
Bielefeld, Germany
02.1998 - 12.1999
  • Demonstrated excellent time management by completing tasks promptly under minimal supervision.
  • Scheduled appointments with service users and repair agencies effectively.
  • Assigned work orders to contractors and tradespeople, reviewing their progress.
  • Ensured accuracy of all documentation for completed works through validation processes.
  • Prioritised repairs according to defect severity and budget limitations.
  • Logged faults accurately while maintaining comprehensive records of tradespeople visits.
  • Handled correspondence, prepared documents, and organised meetings for management teams.
  • Maintained both physical and digital filing systems for optimal organisation.

Education

GCSEs Equivalents - General Educations

Hauptschule / Secondary School
Germany
09.1979 - 07.1985

Skills

  • Effective communication
  • Strong organization
  • Interpersonal abilities
  • Time efficiency
  • Proficient in office tools
  • Analytical problem-solving
  • Detail-oriented
  • Multitasking capability
  • Prioritising expertise
  • Passion for work
  • Empathetic approach
  • High integrity

Timeline

Care assistant

Angelcare / Caringhome
07.2017 - Current

Cleaner

ESS / Elior
04.2009 - 07.2017

Administration clerk

Ministry of Defence
04.2005 - 04.2009

Cashier / Retail Assistant

NAAFI
12.2004 - 04.2005

Production worker

Piening
04.2002 - 08.2004

Production worker

Staples / Fenland Food
01.2000 - 03.2002

Repairs Clerk

Military of Defense
02.1998 - 12.1999

GCSEs Equivalents - General Educations

Hauptschule / Secondary School
09.1979 - 07.1985
Birgit Heywood