Birgit Heywood
Swindon,Wiltshire
Summary
Organised and proactive professional with strong communication and problem-solving skills. Expertise in managing schedules and executing administrative tasks with precision. Committed to enhancing team success and operational efficiency in course training planning.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
Work history
Care assistant
Angelcare / Caringhome
Swindon, Wiltshire
2017.07 - Current
- Provided comprehensive care for elderly patients, emphasising everyday hygiene and mental engagement.
- Facilitated compassionate communication with patient relatives by collaborating with multidisciplinary teams.
- Safeguarded patient interests while strictly adhering to company guidelines.
- Responded promptly to emergency situations, ensuring safety of all residents.
Cleaner
ESS / Elior
Lyneham / Grantham, Wiltshire / Lincolnshire
2009.04 - 2017.07
- Maintained high standards of cleanliness in offices, reception, accommodation areas, corridors, and lifts.
- Promoted a safe and secure working environment through diligent practices.
- Ensured proper equipment maintenance by reporting defective items for prompt resolution.
Administration clerk
Ministry of Defence
Monchengladbach / Joint Headquarters, Germany
2005.04 - 2009.04
- Ensured efficient office operations by managing daily activities and resolving issues promptly.
- Coordinated meetings, prepared agendas, and issued minutes to facilitate team collaboration.
- Answered phone calls, offered information, directed inquiries, and took messages accurately.
- Oversaw photocopying tasks, file updates, and distribution of important communications.
- Monitored inventory of office supplies and procured materials as needed.
- Updated and maintained database systems for precise record-keeping of sensitive documents.
- Implemented policy enhancements to streamline office procedures and workflows.
- Supported everyday office functions through various clerical responsibilities.
Cashier / Retail Assistant
NAAFI
Monchengladbach / Joint Headquarters , Germany
2004.12 - 2005.04
Production worker
Piening
Gutersloh, Germany
2002.04 - 2004.08
Production worker
Staples / Fenland Food
Sleaford / Grantham, Lincolnshire
2000.01 - 2002.03
Repairs Clerk
Military of Defense
Bielefeld, Germany
1998.02 - 1999.12
- Demonstrated excellent time management by completing tasks promptly under minimal supervision.
- Scheduled appointments with service users and repair agencies effectively.
- Assigned work orders to contractors and tradespeople, reviewing their progress.
- Ensured accuracy of all documentation for completed works through validation processes.
- Prioritised repairs according to defect severity and budget limitations.
- Logged faults accurately while maintaining comprehensive records of tradespeople visits.
- Handled correspondence, prepared documents, and organised meetings for management teams.
- Maintained both physical and digital filing systems for optimal organisation.
Education
GCSEs Equivalents - General Educations
Hauptschule / Secondary School
Germany 1979.09 - 1985.07
Skills
- Effective communication
- Strong organization
- Interpersonal abilities
- Time efficiency
- Proficient in office tools
- Analytical problem-solving
- Detail-oriented
- Multitasking capability
- Prioritising expertise
- Passion for work
- Empathetic approach
- High integrity
Timeline
Care assistant
Angelcare / Caringhome
2017.07 - Current
Cleaner
ESS / Elior
2009.04 - 2017.07
Administration clerk
Ministry of Defence
2005.04 - 2009.04
Cashier / Retail Assistant
NAAFI
2004.12 - 2005.04
Production worker
Piening
2002.04 - 2004.08
Production worker
Staples / Fenland Food
2000.01 - 2002.03
Repairs Clerk
Military of Defense
1998.02 - 1999.12
GCSEs Equivalents - General Educations
Hauptschule / Secondary School
1979.09 - 1985.07