Wiktoria Ryzewska
Summary
Dedicated professional with a proven track record in delivering exceptional customer service through effective problem-solving and active listening. Expertise in resolving client inquiries promptly, ensuring high satisfaction levels and fostering positive relationships. Demonstrates adaptability in diverse environments with strong communication and teamwork skills.
Overview
2026
2026
years of professional experience
Work History
Service Desk Analyst
CDW
04.2023 - 09.2025
- Delivered remote support to users, guiding them through step-by-step solutions.
- Provided first-line support for IT-related queries, swiftly diagnosing and resolving technical issues.
Administrator
Aragon Direct Services
06.2022 - 11.2022
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
Dental Nurse/Administrator
Dental Harmony
05.2021 - 08.2021
- Performed reception duties, including updating patient records and booking appointments, maintaining respect and confidentiality.
- Prepared tools and materials, including instruments, dressings and syringes, maintaining strict health and safety standards.
Warehouse Operative
Amazon
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Education
Bachelor of Science - Health, Nutrition and Exercise
University of Bedfordshire
Bedford01-2021
Animal Management
Stamford College
Stamford01-2017
Skills
- Hardware troubleshooting
- Microsoft Office 365
- Incident resolution
- Time management
- Team collaboration
- Problem solving
- Communication skills
- Active listening
- Customer focus
Hobbies and interests
in my spare time, I love expressing my creativity through watercolour painting and drawing. I'm also very active and enjoy spending time outdoors, especially hiking. Yoga and meditation are also important parts of routine as they help me stay focused and grounded.
Timeline
Service Desk Analyst
CDW
04.2023 - 09.2025
Administrator
Aragon Direct Services
06.2022 - 11.2022
Dental Nurse/Administrator
Dental Harmony
05.2021 - 08.2021
Warehouse Operative
Amazon
Bachelor of Science - Health, Nutrition and Exercise
University of Bedfordshire
Animal Management
Stamford College