Graham Salter

• Communicated complex technical information clearly, enhancing user understanding of issues.
• Assisted users with hardware setup, ensuring seamless work experience.
• Updated existing documentation to improve accuracy of records and reports.
• Prioritised and promptly responded to vast number of reported incidents and logs.
• Tested systems regularly, troubleshooting and remedying issues to limit operational disruption.
• Teaching room support
• In-tune management
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Educational IT support through multiple companies, including:

• RM PLC
• Flexitec solutions LTD
• Dream solutions LTD
• Marsworth solutions LTD

This was first and second line on-site support of schools

Both primary and secondary schools. public and private sectors

work ranged form classroom AV issues to IT lab and server management. network maintenance.

project work out of term time included class room installs to full server and network setups. for both academic and admin staff.

Initially in charge of maintaining a RM Connect Network of 150 academic stations running Windows 9x with NT4 Microsoft Mail and 60 office stations running Windows 3.11 & 9x.
As the network grew, my job advanced and I moved to Network Management. I looked after 6 servers running NT 4 and Exchange 5.5. We ran Viglen Classlink 2000, this was a beta product that was still in development. It used a web front end to control the active directory. I was able to use it to deploy MSI files, set-up users and printers. As our network advanced we stopped using the web front and just used the active directory.
I was in charge of running a team of three other support technicians. Making sure that the school it needs where meet as well as my day to day role.
As the network grew I moved to Project Management where I was in charge of networking. This involved connecting academic school departments, boarding houses, offices and staff accommodation. I managed the contractors who installed fibre optics and cat 5 cabling. I put in managed switching and maintained the network infustructure.
The network was in constant change as there was a lot of pressure to keep up with new developments within the computing industry. We were quick to convert to Windows Server 2003.
I also set-up a school wide wireless network.
I managed a laptop scheme for the pupils, running on a secure wireless network using terminal server 2003.

I was providing first line Telephone Support for their 56k modem Internet users.

Computer Sale and Technical Support
I started with computer sales and then moved on to Technical Support I was in charge of telephone support and R&D.