Wiktoria Janac
Telford,Shropshire
Summary
Organised and proactive individual brings enthusiasm for learning from administrative team. Detail-orientated and precise team player. Committed to helping provide positive, productive working environments through comprehensive administrative support. Detail-focused professional with solid business acumen and problem-solving abilities. Adaptable and high organised confidently navigates new technologies and systems.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Assistant / Care
Springwood
Shifnal , Shropshire
2022.11 - Current
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
- providing a high standard of care for elderly patients with a focus on everyday care such as personal hygiene, mental situation and general well-being.
- Acting in the best interest of patients while ensuring compliance with companies’ policies and guidelines
Receptionist / Cafe Member
Inflatanation
Telford , Telford and Wrekin
2020.12 - 2022.12
- Plan and schedule appointments
- Maintaining an accurate online patient database including organising paperwork
- Take payments and complete credit card processing's
- Greet costumers upon visiting
- Working in a customer-facing role and maintaining a positive attitude at all times
- Maintain a calm demeanor when expectation change, or things do not go as planned
- Always committed to high levels of cleanliness throughout my workplace
- Ensure customers are checked in while maintaining a professional demeanor
- Ensure that the reception area is stocked up with leaflets, pens, and wavier forms for public distribution
- Use office automated equipment such as computers, monitors, printers, and copiers
- Note on their booking when the customer doesn't show up or part of their booking doesn't turn up
Cafe Barista
Cafe Britannia
Telford , Telford and Wrekin
2019.07 - 2019.09
- Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
- Preserved espresso machine equipment through regular cleaning, preventative maintenance and organising swift repairs.
- Routinely replenished coffee bean supply and stocked coffee brewing equipment.
- Established positive rapport with 50 regular customers by facilitating personalised guest experience.
Nursery Care Assistant (Work Experience)
Leegomery Under 5's
Telford , Telford and Wrekin
2018.06 - 2018.06
- Developed communication and interpersonal skills by understanding the children's needs and always working in their best interest
- Developed decision makings skills by making informed decisions for the children always taking into account their parent's views and opinions
- Developed problem-solving and reasoning skills by helping children come up with their own solutions to problems and not interfering in situations immediately.
Education
GCSEs -
Hadley Learning Community - Secondary Phase
Telford 2014.09 - 2019.06
Skills
- Confident
- Team Player
- Active Listener
- Positive Attitude
- Adaptability
- Assertive
- Punctual
- Confident planner
- Patient data confidentiality
- Patient care and confidentiality
- Client confidentiality
- Understanding of confidentiality laws
Languages
English
Native
Polish
Native
Spanish
Advanced
Timeline
Customer Service Assistant / Care
Springwood
2022.11 - Current
Receptionist / Cafe Member
Inflatanation
2020.12 - 2022.12
Cafe Barista
Cafe Britannia
2019.07 - 2019.09
Nursery Care Assistant (Work Experience)
Leegomery Under 5's
2018.06 - 2018.06
GCSEs -
Hadley Learning Community - Secondary Phase
2014.09 - 2019.06
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