Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wiktoria Janac

Telford,Shropshire

Summary

Organised and proactive individual brings enthusiasm for learning from administrative team. Detail-orientated and precise team player. Committed to helping provide positive, productive working environments through comprehensive administrative support. Detail-focused professional with solid business acumen and problem-solving abilities. Adaptable and high organised confidently navigates new technologies and systems.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Assistant / Care

Springwood
Shifnal, Shropshire
11.2022 - Current
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
  • providing a high standard of care for elderly patients with a focus on everyday care such as personal hygiene, mental situation and general well-being.
  • Acting in the best interest of patients while ensuring compliance with companies’ policies and guidelines

Receptionist / Cafe Member

Inflatanation
Telford, Telford and Wrekin
12.2020 - 12.2022
  • Plan and schedule appointments
  • Maintaining an accurate online patient database including organising paperwork
  • Take payments and complete credit card processing's
  • Greet costumers upon visiting
  • Working in a customer-facing role and maintaining a positive attitude at all times
  • Maintain a calm demeanor when expectation change, or things do not go as planned
  • Always committed to high levels of cleanliness throughout my workplace
  • Ensure customers are checked in while maintaining a professional demeanor
  • Ensure that the reception area is stocked up with leaflets, pens, and wavier forms for public distribution
  • Use office automated equipment such as computers, monitors, printers, and copiers
  • Note on their booking when the customer doesn't show up or part of their booking doesn't turn up

Cafe Barista

Cafe Britannia
Telford, Telford and Wrekin
07.2019 - 09.2019
  • Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
  • Preserved espresso machine equipment through regular cleaning, preventative maintenance and organising swift repairs.
  • Routinely replenished coffee bean supply and stocked coffee brewing equipment.
  • Established positive rapport with 50 regular customers by facilitating personalised guest experience.


Nursery Care Assistant (Work Experience)

Leegomery Under 5's
Telford, Telford and Wrekin
06.2018 - 06.2018
  • Developed communication and interpersonal skills by understanding the children's needs and always working in their best interest


  • Developed decision makings skills by making informed decisions for the children always taking into account their parent's views and opinions


  • Developed problem-solving and reasoning skills by helping children come up with their own solutions to problems and not interfering in situations immediately.


Education

GCSEs -

Hadley Learning Community - Secondary Phase
Telford
09.2014 - 06.2019

Skills

  • Confident
  • Team Player
  • Active Listener
  • Positive Attitude
  • Adaptability
  • Assertive
  • Punctual
  • Confident planner
  • Patient data confidentiality
  • Patient care and confidentiality
  • Client confidentiality
  • Understanding of confidentiality laws

Languages

English
Native
Polish
Native
Spanish
Advanced

Timeline

Customer Service Assistant / Care

Springwood
11.2022 - Current

Receptionist / Cafe Member

Inflatanation
12.2020 - 12.2022

Cafe Barista

Cafe Britannia
07.2019 - 09.2019

Nursery Care Assistant (Work Experience)

Leegomery Under 5's
06.2018 - 06.2018

GCSEs -

Hadley Learning Community - Secondary Phase
09.2014 - 06.2019

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Wiktoria Janac