Wesley Goodchild
Gosport,Hampshire
Summary
Accomplished professional with extensive expertise in technical understanding of operations and multi-site operations oversight. Demonstrates a strong grasp of compliance and regulations, coupled with financial reporting knowledge. Proven decision-making prowess and adept at mentoring and coaching, ensuring efficient time management. Skilled in stakeholder engagement and relationship management, driving successful outcomes. Career goal: to leverage comprehensive skills in a dynamic environment to enhance operational efficiency and stakeholder satisfaction.
Results-driven National Operations Manager with knack for streamlining processes and enhancing operational efficiency. Led multiple teams to improve productivity and reduce costs through strategic planning and innovative solutions. Known for fostering collaborative environments and achieving measurable outcomes in high-pressure settings.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
National operations manager
GMH Logistics
National Role
2025.01 - 2026.06
- Established effective communication channels for better coordination amongst departments.
- Enhanced efficiency by streamlining operational processes.
- Managed large-scale projects to successful completion.
- Designed customised operational plans to meet unique business needs.
- Negotiated contracts with suppliers, resulting in cost savings.
- Maintained health and safety regulations across all operations, safeguarding employees and customers alike..
- Monitored budget, controlled expenditure effectively.
- Delivered training programmes for staff development and skill enhancement.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Operational Compliance Manager
Entain
National Role
2023.07 - 2024.12
- Monitored changes in relevant legislation, ensuring timely updates to company policies as needed.
- Advised on data protection issues, promoting a culture of privacy across all levels of the workforce.
- Led training sessions to enhance staff understanding of legal regulations and ethical standards.
- Ensured adherence to regulatory requirements by implementing sound compliance programmes.
- Prepared detailed reports on current compliance activities for review by senior management and board members.
- Served as primary contact during regulatory inspections, facilitating smooth interactions between inspectors and company representatives.
- Managed relationships with regulators, resulting in increased trust and cooperation between parties.
- Recommended improvements that enhanced overall organisational efficiency whilst maintaining full compliance with industry standards.
Retail Area Manager
Entain
South
2022.01 - 2023.07
- Fostered a positive work environment, reduced staff turnover rate significantly.
- Liaised with suppliers to secure favourable contract terms.
- Managed daily operations for enhanced customer experience.
- Built strong relationships with both internal and external stakeholders for seamless business operations.
- Ensured staff compliance with company policies and procedures.
- Monitored key performance indicators to drive continuous improvement across all stores.
- Introduced new operational processes which improved overall efficiency within the retail area.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
National Training Manager
Entain
National Role
2020.01 - 2022.01
- Improved communication between teams by conducting regular interactive workshops.
- Led on-site and off-site trainings, fostering team spirit and collaboration across different departments.
- Designed and implemented effective learning modules for improved staff competency levels.
- Collaborated with HR to devise career advancement paths in sync with individual capabilities and aspirations.
- Worked closely with department heads to ensure alignment of staff training with business objectives.
- Established new e-training systems to facilitate remote learning opportunities for employees.
- Worked with HR to evaluate training requirements and schedule onboarding sessions for new hires.
Multi-shop Manager
Entain
Portsmouth
2015.10 - 2022.01
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Delivered excellent customer experiences with personalised service approach.
- Enhanced customer service by training staff in effective communication and problem solving.
Education
CIPD -
Eastligh College
2018.09 - 2019.06
Skills
- Technical understanding of operations
- Multi-Site operations oversight
- Compliance and regulations understanding
- Financial reporting knowledge
- Decision-Making prowess
- Mentoring and coaching aptitude
- Efficient time management
- Stakeholder engagement expertise
- Relationship Management
Accomplishments
Winning Shop Manager of the year 3 times and Area Manager of the Year twice
Timeline
National operations manager
GMH Logistics
2025.01 - 2026.06
Operational Compliance Manager
Entain
2023.07 - 2024.12
Retail Area Manager
Entain
2022.01 - 2023.07
National Training Manager
Entain
2020.01 - 2022.01
CIPD -
Eastligh College
2018.09 - 2019.06
Multi-shop Manager
Entain
2015.10 - 2022.01