Wesley Baeta
Nottingham,Nottinghamshire
Summary
Industrious individual seeking a career in a technical/customer support role. Eager to learn new techniques and enhance skills. Dedicated to offering strong customer service to increase trust and reliability. I am a loyal employee with a solid understanding of training and mentoring other employees. Dedicated team player, proactive and hands-on in task completion. I am hard-working individual with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. I am enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work history
SAP Support Analyst
Hunter Douglas
Nottingham, Nottinghamshire
2023.08 - 2025.08
- Delivered excellent customer service by responding to and resolving technical issues.
- Addressed client concerns using a ticket-based system to improve satisfaction and service quality.
- Monitored internal SAP system, maintaining confidentiality and data protection standards.
- Worked closely with other SAP specialists to ensure all problems reported by users were resolved.
- Maintained accurate logs of support requests for systematic tracking and timely resolution.
- Recognised system faults early to minimise downtime and ensure optimal performance.
- Performed routine maintenance checks on systems thus ensuring peak performance.
- Collaborated effectively within cross-functional teams for optimum results.
- Streamlined IT processes, improving overall workflow.
- Implement the use of emerging technologies for potential implementation.
Production operative (Factory Worker)
Hunter Douglas
Nottingham, Nottingham
2012.09 - 2023.08
- Operated machinery to meet daily production targets.
- Focused on meeting daily KPI targets to enhance performance.
- Monitored quality control processes to ensure customer satisfaction.
- Enhanced production efficiency with meticulous machine maintenance.
- Collaborated on problem-solving tasks for improved workflow efficiency.
- Assisted in the training of new employees, creating a more efficient workforce.
- Organised goods ready for dispatch, ensuring timely deliveries.
- Maintained accurate inventory records to support effective stock management.
- Assisted in stock control, reducing waste and overproduction.
Education
Matriculation -
Benoni High School
Benoni, South AfricaSkills
- SAP troubleshooting
- IT ticket resolution efficiency
- Helpdesk experience
- Proactive issue prediction
- Technological aptitude
- Resilience under stress
- Patience with users
- Empathy for end-users
- Constructive feedback
Certification
Whilst employed as a SAP Support Analyst, I completed two courses and achieved the two following certificates:
- SDI - Service Desk Analyst V8.
- ITIL 4 - ITIL 4 Foundation in IT Service Management.
Affiliations
- Avid 3D printer and miniature painter.
- Amateur angler and camping enthusiast.
References
References available upon request.
Timeline
SAP Support Analyst
Hunter Douglas
2023.08 - 2025.08
Production operative (Factory Worker)
Hunter Douglas
2012.09 - 2023.08
Matriculation -
Benoni High School