A highly organized, resourceful, and detail-oriented professional with extensive experience in administrative, financial, and social service roles. Demonstrates a flexible and proactive approach to work, excellent communication, and a proven ability to improve processes and support teams effectively. Skilled in managing competing priorities, maintaining accurate records, and delivering exceptional customer service. Adept at using advanced IT systems, including MS Office, Sage Line 50, and other financial tools. Looking to leverage strong administrative, organizational, and problem-solving skills in a dynamic team environment.
Spearhead creation and execution of programmes to foster positive attendance and well-being. Collaborate with various agencies to provide comprehensive support and guidance to students/families facing challenges affecting attendance or well-being. Determine and document safeguarding concerns on DLS and log on CPOMS. Devise/implement care plans and risk assessments for students with medical conditions. Establish and sustain communication with families and children affected by illness or injury, whilst ensuring follow-ups on hospital referrals stemming from time away from school. Oversee health promotion initiatives within school, such as oral health and early childhood immunisation programmes. Generate and present comprehensive termly attendance reports for parents/guardians. Administer medications to students per LEA and school policies. Serve as first aider to provide medical care and support to pupils and staff in line with school's values and objectives.
● Ensured support and increased 65% school attendance by spearheading interventions to bolster attendance.
● Established and optimised precise system for monitoring, reporting, and analysing attendance and punctuality data.
● Maintained up-to-date pupil health records, managed accident/incident reports, organised staff first aid training, and updated associated records.
● Orchestrated attendance panels by preparing documentation and leading discussions with parents and staff as outlined in school's attendance policy.
Managed high volume of invoices in adherence to approval process timeline. Ensured compliance with financial legalities, whilst delivering seamless financial service to stakeholders. Coordinated weekly BACS runs for timely transactions. Conducted budget monitoring, forecasting, and variance analysis for financial decisions and optimised resource allocation. Spearheaded contract reviews and negotiations for optimal cost savings and value. Guided in streamlining administrative processes for school trips, whilst overseeing Parent Pay system transactions and providing income and expenditure reports to trip organisers.
● Reconciled supplier statements by swiftly resolving any discrepancies.
● Contributed to evaluation and enhancement of financial systems and procedures.
● Managed accounts mailbox by accurately disseminating information to relevant parties.
Conducted Early Help Assessments within designated timelines to ensure swift and thorough support. Assisted financially vulnerable families and guided on budgeting and employment steps, as well as addressed money-related concerns for increased financial stability. Supported in accessing appropriate benefits and navigating housing support for families in need. Liaised with social care team to ensure cohesive and holistic service for children, young people, and families. Engaged with Educational Welfare Team and schools to address poor attendance and exclusion risks among children.
● Orchestrated 10-week parenting programmes to provide valuable support and guidance to families.
● Supported families of children with additional needs through process of obtaining Educational Health Care Plan for comprehensive assistance.
● Led multi-agency case meetings, such as 'Team around the family' sessions in line with service objectives to foster effective collaboration.
● Offered tailored support to children/families facing homelessness, domestic violence, unemployment, truancy, and substance abuse by addressing specific needs and ensuring targeted assistance for improved outcomes.
Conducted thorough assessments of children and families on edge of care to ensure understanding of situations. Maintained strict adherence to council regulations and data protection regulations for handling and processing sensitive information related to children and families. Collaborated with statutory and voluntary sector agencies and professionals for seamless coordination and provision of services to young people.
● Advocated for young people by liaising with various agencies and professionals to address accommodation, health, employment, training, immigration, and other pertinent issues.
Organisational Skills
Financial & Payroll Management
Technical Proficiency
Project & Team Leadership
Communication & Collaboration
Compliance & Case Management