Summary
Overview
Work history
Skills
Certification
Custom
Personal Information
Timeline
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Wendy Noble

Edinburgh,United Kingdom

Summary

Dynamic professional with a strong foundation in strategic planning and leadership, adept at maintaining calm under pressure while effectively solving problems. Demonstrates exceptional communication skills and resourcefulness, fostering team building and enhancing public relations. Skilled in inventory management, with a proven track record of optimising processes to achieve organisational goals. Committed to leveraging expertise to drive success and innovation in future endeavours.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Customer trading manager (Duty manager/supervisor)

Sainsburys
10.2023 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Retail assistant

Sainsburys
10.2011 - 10.2023
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Assisted in stock replenishment to maintain store appearance.
  • Supported team members for improved operational efficiency.
  • Provided coverage during peak times to manage customer flow effectively.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Delivered excellent customer service by answering queries and providing product information.
  • Assisted customers in locating specific items to boost satisfaction.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Followed company procedures and guidelines for smooth retail operations.

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Strategic planning
  • Leadership
  • Resourcefulness
  • Public Relations
  • Inventory management

Certification

I have my first aid at work and Scottish Certificate for Personal Licence.

Custom

Wendy, Noble, 07577690309, splodgenoble@rockegtmail.com, flat 8 15 harvesters square , United Kingdom, Edinburgh, Ed14 3JN

Personal Information

Timeline

Customer trading manager (Duty manager/supervisor)

Sainsburys
10.2023 - Current

Retail assistant

Sainsburys
10.2011 - 10.2023

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Wendy Noble