PARDON WELLINGTON CHIWARA
London,United Kingdom
Summary
Innovative early startup founder with a vast knowledge base, including a background in legal expertise, bringing progressive career spanning operations, sales and marketing, business management, and distribution in international markets. With a keen sense of business acumen and strategic planning skills, I have successfully driven profitability and margins year over year. My proven track record of strong leadership and communication skills has allowed me to build and maintain profitable relationships while exceeding sales and revenue goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Chief Executive Officer
Eel Rides
London, United Kingdom
11.2022 - Current
- Secured relationships with our potential investors and developed partnerships
- Oversaw the hiring and management of a team of employees and partners , ensuring they were aligned with the company's mission and goals.
- Developed and maintained relationships with key stakeholders, including government officials, community organizations, and industry leaders, to help promote and advance the company's mission and vision.
- Developed and executed marketing and public relations strategies to build brand awareness and attract customers to the platform.
- Implemented processes and systems to track and analyze user data, helping to improve the platform's functionality and user experience.
- Stayed up-to-date with emerging trends and technologies in the transportation and sustainability industries, constantly exploring new opportunities to innovate and improve the platform.
- Led the creation and implementation of a comprehensive risk management plan, ensuring the safety and security of both passengers and drivers using the platform.
- Fostered a culture of innovation, collaboration, and accountability among the team, helping to drive the company's continued growth and success.
Compliance Manager
Afrocapital
Wolverhampton, England
12.2022 - 03.2023
- Reviewed internal cosmetics and manufacturing policy, procedure and guidance documents and implemented changes in line with cosmetics requirements.
- Manage compliance support and information requests ensuring correct completion of regulatory payments.
- Maintained company compliance by advising the Managers on regulations, rules and guidelines.
- Reviewed and resolved complaints to uphold positive company reputation.
- Logged complaints, open actions from internal compliance and non-conformance from internal audits.
SSL Agent
Trustwave
Warsaw, Poland
03.2021 - 04.2022
- Collaborated with a team of 10 to ensure website security by implementing and enforcing Global SSL security guidelines.
- Issued SSL certificates for clients after verifying that all necessary security protocols were followed.
- Facilitated the issuance of a variety of SSL certificates, including Domain Validation (DV), Organization Validation (OV), wildcard, OV ordinary, and Extended Validation (EV) Certificates.
- Assisted clients in selecting the appropriate SSL certificate for their needs and guiding them through the application process.
- Conducted regular audits of existing SSL certificates to ensure ongoing compliance with industry standards.
- Maintained accurate records of SSL certificates issued, including renewal dates and relevant client information.
- Collaborated with IT and security teams to identify potential threats and implement appropriate mitigation strategies.
- Provided timely and effective support to clients experiencing SSL-related issues.
- Demonstrated excellent attention to detail and adherence to strict security protocols.
- Kept up-to-date with the latest SSL security trends and best practices to continually improve the service provided to clients.
Trust and Safety Specialist
Sitel
Warsaw, Poland
06.2018 - 11.2019
- Demonstrated expertise in managing complex customer service cases, particularly in the ride-sharing industry.
- Ability to escalate and resolve sensitive issues related to rider and driver safety, ensuring the highest standards of trust and safety for Lyft's community.
- Proven track record of meeting and exceeding performance metrics, including response time, resolution rate, and customer satisfaction.
- In-depth knowledge of Lyft's policies and procedures related to trust and safety, and ability to apply this knowledge in real-time decision making.
- Excellent communication skills, with the ability to convey complex information clearly and effectively to both internal and external stakeholders.
- Strong analytical skills, with the ability to identify patterns and trends in customer complaints and use data to inform decision-making.
- Experience collaborating with cross-functional teams, including legal, operations, and product, to identify and implement solutions to complex customer service issues.
- Commitment to continuous learning and improvement, with a demonstrated ability to adapt to changing customer needs and evolving business priorities.
Education
Masters - Law
University of Law
London 01.2022 - 06.2023
Bachelor of International Relations - International Relations
Vistula University Academy of Finance and Business
Warsaw 02.2018 - 06.2021
Advanced Master - Law
Université Catholique de Louvain
Belguim 06.2022 -
Skills
- Legal advisory
- Marketing
- Public relations understanding
- Business planning
- Business development
- Market trends
- Regulatory compliance
- Recruitment
- Salesforce proficiency
Languages
English
Native
Timeline
Compliance Manager
Afrocapital
12.2022 - 03.2023
Chief Executive Officer
Eel Rides
11.2022 - Current
Advanced Master - Law
Université Catholique de Louvain
06.2022 -
Masters - Law
University of Law
01.2022 - 06.2023
SSL Agent
Trustwave
03.2021 - 04.2022
Trust and Safety Specialist
Sitel
06.2018 - 11.2019
Bachelor of International Relations - International Relations
Vistula University Academy of Finance and Business
02.2018 - 06.2021
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