Wayne Spirrell
Shepton Mallet,Somerset
Summary
Experienced manager that strives to hit high standards in every department,
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Area Support Manager South West Region
Baird Group
Street, Somerset
2022.09 - Current
- Established and implemented effective training programs to maximise team performance.
- Monitored employee and customer interactions to assess quality of service.
- Set team goals to define performance and productivity.
- Prepared schedules that maximised coverage during key hours.
- Tracked team performance to provide feedback and status reports to management.
- Provide customer feedback to internal teams and developers to improve products and services.
- Produced daily, weekly and monthly reports to increase team productivity.
- Trained and mentored support staff to provide exceptional customer service and swift resolution.
Store Manager Suit Direct
Baird Group
Street, Somerset
2016.11 - 2022.08
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Tasked with the role of recruitment for the store.
- Understood what drives overall business success and prioritised and delivered some great KPI results.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Challenged and inspired team members to achieve the best results, often using KPI's as a guide.
Education
NVQ Level 2 - Leisure and tourism
Strode College
Street 1997.09 - 1999.05
GCSEs -
Whitstone
Shepton Mallet 1992.09 - 1997.07
Skills
- Customer service understanding
- Technical support
- Microsoft Outlook
- Team management
- Performance reporting
- Training and development
Languages
English
Native language
Timeline
Area Support Manager South West Region
Baird Group
2022.09 - Current
Store Manager Suit Direct
Baird Group
2016.11 - 2022.08
NVQ Level 2 - Leisure and tourism
Strode College
1997.09 - 1999.05
GCSEs -
Whitstone
1992.09 - 1997.07