Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Wayne Spirrell

Shepton Mallet,Somerset

Summary

Experienced manager that strives to hit high standards in every department,

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Area Support Manager South West Region

Baird Group
Street, Somerset
09.2022 - Current
  • Established and implemented effective training programs to maximise team performance.
  • Monitored employee and customer interactions to assess quality of service.
  • Set team goals to define performance and productivity.
  • Prepared schedules that maximised coverage during key hours.
  • Tracked team performance to provide feedback and status reports to management.
  • Provide customer feedback to internal teams and developers to improve products and services.
  • Produced daily, weekly and monthly reports to increase team productivity.
  • Trained and mentored support staff to provide exceptional customer service and swift resolution.

Store Manager Suit Direct

Baird Group
Street, Somerset
11.2016 - 08.2022
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Maintained strong partnership with Operations Manager to keep alignment and timely communication.
  • Solicited customer feedback to understand customer needs and constantly improve product offerings.
  • Tasked with the role of recruitment for the store.
  • Understood what drives overall business success and prioritised and delivered some great KPI results.
  • Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Maximised profitability through efficient budgeting and identified opportunities for growth.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Challenged and inspired team members to achieve the best results, often using KPI's as a guide.

Education

NVQ Level 2 - Leisure and tourism

Strode College
Street
09.1997 - 05.1999

GCSEs -

Whitstone
Shepton Mallet
09.1992 - 07.1997

Skills

  • Customer service understanding
  • Technical support
  • Microsoft Outlook
  • Team management
  • Performance reporting
  • Training and development

Languages

English
Native language

Timeline

Area Support Manager South West Region

Baird Group
09.2022 - Current

Store Manager Suit Direct

Baird Group
11.2016 - 08.2022

NVQ Level 2 - Leisure and tourism

Strode College
09.1997 - 05.1999

GCSEs -

Whitstone
09.1992 - 07.1997

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Wayne Spirrell