Lynn Turner

• Implemented and refined support processes to streamline workflow and enhance efficiency.
• Coordinated support operations, aligning team efforts with organisational objectives.
• Monitored team performance, providing constructive feedback and recognition where due.
• Established and implemented effective training programs to maximise team performance.
• Understood and analysed operational requirements to produce suitable recommendations for clients.
• Built and maintained customer trust by maintaining ongoing communications until resolution.

Managed a team of 14 colleagues to run the day to day cleaning of the full store and stock area and warehouse/external areas.

Payroll, schedule building and weekly rotas.

Supported Store Manager

• Maintained efficiencies during busy seasons, providing sickness and holiday cover for staff absence.
• Enabled seamless running of service by constantly monitoring cleaning material supplies and promptly reordering low-stock items.
• Delivered exceptional client service boosting satisfaction levels by 100%.
• Drove continuous improvement by monitoring and analysing customer trends and adapting service offerings.
• Resolved client issues relating to cleanliness with positive outcome.
• Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
• Used excellent problem-solving skills to quickly resolve issues.
• Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
• Planned schedule to maximise bookings and deliver deep cleans.
• Minimised wastage by promoting appropriate use of equipment and materials.
• Delivered constructive feedback to improve cleaning staff performance.
• Evaluated employees regularly to assess performance and provide feedback.
• Specialised in office and retail cleaning services.
• Guided staff to handle chemical solutions in line with COSHH.
• Looked for ways to increase quality of cleaning services.
• Scheduled work shifts to meet cleaning needs and staffing requirements.
• Acted as point of contact and motivation for employees.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Reviewed work schedules to enhance efficiencies.

• Guided, coached and managed a team of 28 cleaning staff, including 18 direct and 10 indirect reports.
• Conducted Monthly activity audits to ensure customer contractual requirements were met and exceeded.
• Enabled seamless running of service by constantly monitoring cleaning material supplies and promptly reordering low-stock items.
• Facilitated smooth and effective cleaning operations for 2 Asda sites across Northeast, and also supported another 3 stores when required.
• Maintained efficiencies during busy seasons, providing sickness and holiday cover for staff absence.
• Trained all staff in numerous cleaning tasks and techniques.
• Drove continuous improvement by monitoring and analysing customer trends and adapting service offerings.
• Effectively managed teams of over 28 cleaners, building relationships to maintain long-term employee retention.
• Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
• Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
• Planned schedule to maximise bookings and deliver deep cleans.
• Inspected cleaning quality to achieve pristine standards.
• Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
• Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
• Recruited new staff with rigorous interviews and assessments.