Waris Ali Rajput
Summary
Dedicated customer service representative seeking a challenge in a high‑pressure environment, whilst maintaining a strong customer‑first mindset. Motivated to provide a safe environment for customers and deliver effective leadership to ensure efficient operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
British Airways
04.2022 - Current
Deliver a world-class customer experience, ensuring passengers receive personalised and efficient service.
Act as a point of escalation for frontline staff, resolving complex customer issues with professionalism.
Ensure strict compliance with aviation safety and security protocols.
Recognise and provide feedback on performance, supporting team development, and continuous improvement.
Security Officer
ICTS
03.2017 - 08.2017
Conducted security screenings and document analysis, ensuring compliance with aviation regulations.
Assessed passenger behaviour and body language to detect potential threats.
Provided aircraft security oversight, ensuring that safety measures were met.
Developed resilience in high-pressure situations, handling security incidents with confidence.
Strengthened attention to detail and adherence to strict procedures, crucial for aviation compliance.
Education
Master of Business Administration -
University of Wales
01-2010
Bachelor of Business Administration -
Kingston College
01-2009
Bachelor of Science -
University Of Sindh
Skills
Teamwork: demonstrated through excellent communication with managers and colleagues
Determination: working in challenging environments
Ability to prioritise tasks/ Time Management: recognising urgency and importance
Microsoft Office: Word, Excel, and PowerPoint
Multilingual: English, Urdu, Hindi, Punjabi, Gujarati, and Sindhi
Leadership: guiding and supporting teams through taking required initiatives
Safety compliance: following a safety-first mindset
Leadership experience
- Parent Governor: for a secondary school and sixth form, contributing to strategic planning, safeguarding oversight, and community engagement.
- Committee Member at my local mosque: supporting operational duties, event coordination, and community support.
- Community Support with Local Police: Assisted local police teams during community events, helping with public engagement, safety awareness, and crowd coordination.
These roles have developed strong decision making, communication, and people leadership skills and strengthened my ability to remain calm, approachable, and solution focused in fast-paced environments.
Timeline
Customer Service Representative
British Airways
04.2022 - Current
Security Officer
ICTS
03.2017 - 08.2017
Master of Business Administration -
University of Wales
Bachelor of Business Administration -
Kingston College
Bachelor of Science -
University Of Sindh