Waraporn Thongsung
Belfast
Summary
Reliable and hardworking with experience in a variety of organizations. Friendly and outgoing, with a passion for helping others, always acting in a sensitive and diplomatic manner. Reliable, adaptable and keen to learn. Used to working with all types of staff, maintaining a helpful and cheerful disposition, even when under pressure. Competent user of Microsoft Office (Word, Excel), Hotel Check in systems (Opera, Amadeus), Airline’s check-in system (Sabre) and other operating software (EMS, ServiceNow).
Overview
14
14
years of professional experience
Work History
Workplace Experience Specialist in PwC
SPS Global
Belfast, N. Ireland
01.2024 - Current
- Be the first point of contact for all internal staff when arriving at the office building.
- Greeting PwC external clients with a warm welcome and assisting them at the event.
- Taking meeting room bookings and special requirements for each meeting.
- Prepare the meeting rooms for external clients and internal staff to be ready for use, check that everything is in order, and report any faults when needed.
- Dealing with IT accessories for staff when they need to purchase or loan them.
- Work alongside colleagues in different departments (Welcome team, management, housekeeping, maintenance, and security) to provide the best service to clients possible.
- Process incoming and outgoing posts daily via couriers (Royal Mail, DHL, and City Air).
- Process all print tasks (loose prints, posters, banners, booklets, and bespoke prints) for internal departments in PwC.
- Perform administrative duties (collecting data in Excel spreadsheets, answering telephone calls, making telephone calls, dealing with emails, messages, etc.).
- Ordering stationery items for the office, and distributing them in all stationery cupboards.
- Managing the registration of smart lockers in the system.
- Printing and mailing highly confidential letters, and documents for clients.
- Collect data on clients' highly confidential documents in the Transearch system.
- Hand over IT accessories to internal staff, stock take, and keep a record in the system.
Welcome Host for PwC
Portico
Belfast, N. Ireland
10.2022 - 01.2024
- Be the first point of contact for all internal staff and external clients upon arrival at the office building.
- Prepare visitor passes for each day and hand them to visitors when they arrive at the building, and assist them to the meeting rooms.
- Greeting and welcoming all clients with above-and-beyond customer service.
- Perform reception duties at the front desk.
- Perform administrative duties as day-to-day responsibilities.
- Dealing with meeting room bookings, handing over catering requests to hospitality staff.
- Prepare meeting rooms to be ready for each booking.
- Be security conscious and follow workplace procedures strictly.
- Deal with all requirements via email, messages, telephone, or in person.
- Assist other colleagues in different teams to complete their work when needed.
- Assist internal staff with general tasks such as room bookings, smart lockers, lost and found, etc.
- Getting the Mod bar ready to be served, making hot drinks, and serving food and drinks when table service is required.
- Make sure all events with catering are all set by the time required.
Skincare Specialist
Clarins (UK) Limited
Belfast, N. Ireland
08.2021 - 09.2022
- Maintaining a consistently high standard of customer service and product knowledge.
- Advise customers to select the right products that suit their skin types.
- Assist customers at checkout points.
- Upselling target products diary.
- Colour matching and make-up for customers when needed.
- Promote the unique brand differentiation and the link with the ingredient stories, product benefits, and usage.
- Create retail theatre to attract and entice customers.
- Focus on customer loyalty, keeping customers returning to the brand.
- Have the confidence to overcome selling challenges.
- Always keeping the counter clean and tidy.
Guest Service Agent
Holiday Inn Express Belfast City
Belfast, N. Ireland
03.2018 - 08.2021
- Welcome guests upon arrival.
- Perform check-in and check-out tasks.
- Issue room keys and direct guests to their rooms.
- Taking room reservations by telephone or email.
- Allocate rooms, and respond to daily special requests.
- Answer and direct incoming calls.
- Respond to guests’ complaints in a timely and professional manner.
- Receive and transmit messages for guests.
- Provide information about local attractions and services to guests.
- Preparing bills and dealing with payments.
- Preparing arrival registration forms for groups, IHG members, and individual reservations.
- Presenting benefits to IHG members.
- Introduce IHG reward club loyalty programme to all guests and enrol them in the system.
- Liaise with all staff, including housekeeping and maintenance, to address problems or complaints made by guests.
- Taking food and drink orders at the bar and restaurant, by phone and in person.
- Serving food and drink to guests.
Amari Host
Amari Koh Samui Hotel
Koh Samui
07.2017 - 12.2017
- Meet and assist all guests at check-in, and check-out.
- Prepare complimentary amenities and cards for all guests as requested by superiors or those guests who have special occasions, such as wedding anniversaries, honeymoons, birthdays, etc.
- Listen and respond to guest questions, concerns, and requests to resolve issues.
- Prepare daily arrivals of VIPs and special requests through the daily meeting.
- Log guest interactions for management, and ensure guest profiles are updated with guest preferences.
- Seek feedback from guests, and encourage them to return.
- Report issues and trends to management in order to gain support, and enhance services.
- Provide hotel product information to meet guest satisfaction and upselling.
- Perform other reasonable job duties as requested by superiors.
Digital Marketing Specialist
GS Enterprise CO.,LTD.
Koh Samui
11.2016 - 07.2017
- Posting content online to raise the profile of small and large companies using online marketing strategies, resulting in increased turnover.
- Order processing, and creating reports.
- Identifying the customer’s needs.
- Researching internet marketing strategies using specific online marketing software.
- Managing expenses and invoices.
Passenger Services Agent
BAGS Ground Services CO.,LTD.
Koh Samui
09.2013 - 11.2016
- Meet and assist all passengers at check-in desks, embarkation, and disembarkation.
- Check in passengers for both domestic and international flights.
- Check the condition of passengers before getting on board.
- Providing information to passengers and ensuring a safe environment.
- Work as a team to achieve daily tasks, and ensure flights leave on time.
- Problem solving at the check-in counter, boarding gates, and arrival gates with issues regarding tickets, weight of luggage, missing documents, and many other situations.
- Cooperate with other departments to complete the check-in process and assist passengers with special requirements.
Hotel Head Receptionist
Pier 42 Resort and Spa
Phuket
02.2012 - 09.2013
- Check-in, check-out, control online reservations, and provide hotel information to guests.
- Resolve customer problems and complaints.
- Liaising with customers to answer their queries.
- Take payment from guests in the form of cash, or credit cards.
- Answering telephone inquiries promptly and professionally.
- Complete night audit procedures with accuracy and attention to detail.
- Provided guests with a warm and friendly greeting using exceptional service.
- Controlling hotel expense accounts and entering data into Excel.
- Taking food and drink orders and serving them to guests at the hotel’s restaurant.
- Making coffee, juices, and smoothies at the hotel’s café.
Education
High school education - English, Mathematics, Science, etc
St. Joseph Nakhonsawan School
Nakhon Sawan, Thailand03.2008
Lower Secondary education - English, Mathematics, Science, etc
Photisan Suksa School
Nakhon Sawan, Thailand03.2005
Bachelors’ Degree - Business Administration (Tourism Management program)
Mae Fah Luang University
Chiang Rai, Thailand02.2012
Skills
- Customer service
- Client engagement
- Meeting coordination
- Administrative support
- Microsoft Excel
- Email communication
- Problem solving
- Positive attitude
- Customer service excellence
- Relationship-building
- Written and verbal communication
Languages
English
Thai
References
Available on request
Timeline
Workplace Experience Specialist in PwC
SPS Global
01.2024 - Current
Welcome Host for PwC
Portico
10.2022 - 01.2024
Skincare Specialist
Clarins (UK) Limited
08.2021 - 09.2022
Guest Service Agent
Holiday Inn Express Belfast City
03.2018 - 08.2021
Amari Host
Amari Koh Samui Hotel
07.2017 - 12.2017
Digital Marketing Specialist
GS Enterprise CO.,LTD.
11.2016 - 07.2017
Passenger Services Agent
BAGS Ground Services CO.,LTD.
09.2013 - 11.2016
Hotel Head Receptionist
Pier 42 Resort and Spa
02.2012 - 09.2013
High school education - English, Mathematics, Science, etc
St. Joseph Nakhonsawan School
Lower Secondary education - English, Mathematics, Science, etc
Photisan Suksa School
Bachelors’ Degree - Business Administration (Tourism Management program)
Mae Fah Luang University