Summary
Overview
Work history
Education
Skills
LANGUAGES
REFERENCE
Accomplishments
Timeline
Generic

Waqas Ahmed

Manchester

Summary

Logistics professional with 10 years of experience in import/export freight movements and customs processes. Demonstrated expertise in customer relations, problem-solving, and leadership, with a strong focus on detail. Holds Expeditors Level 1 IT certification and SAP certification in sales and distribution, complemented by ongoing training in Linux systems operations. Skilled in data analysis, inventory management, and Microsoft tools, driving operational efficiency in fast-paced environments.

Overview

2
2
Languages
11
11
years of professional experience

Work history

Road Export Agent

Expeditors International
Manchester
2025.04 - Current
  • Liaising with customers, and organising pickups from all over UK, exporting said shipments to multiple cities within Europe
  • Ensuring time critical shipment deadlines are met, troubleshooting and solving any potential hurdles
  • Raise and complete all export T1 documents within customs software, for seamless cross border travel
  • Ensuring all dangerous goods paperwork is compliant against European regulations
  • Working with warehouse staff to deal with any freight discrepancies
  • Billing out freight timely and effectively, within month end timeframes
  • Working with transport planning team, to resolve any pickup issues
  • Preparing quotes for potential new customers, or new shipping lanes
  • Keeping electronic copies of all relevant export documentation
  • Flagging any invoice queries, ensuring all data is accurate
  • Maintaining SOPs for all customers, and running SOP reports, to always have up to date SOP library
  • Monitor third party haulier performances, and track improvement and efficiency opportunities
  • Ensuring suppliers and hauliers costs are accounted for, to limit any outstanding debits
  • Ensure compliance data is maintained, by working closely with compliance team and their parameters
  • Closing out potential CAPAs and maintaining high level on time performance for audit purposes

Customs Broker

Expeditors International
Manchester
2020.12 - 2025.04
  • Promoted to supervisor before transitioning to road export, overseeing and managing a team of custom brokers
  • Kept up to date with goverment guidlines and how this affected our customs practices, passed this onto my team to ensure team is always up to date
  • Completed both import and export customs clearances on internal customs system, working with some of biggest companies
  • Completed both simplified and supplemental customs entries, within customs software
  • Worked closely with HMRC to resolve any customs queries, regarding customs documentation
  • Provided training to colleagues, and maintained training documents as controlled documents
  • Generated high level reports for clients, such as financial duty reports and KPI reports
  • Helped client reclaim close to million pounds in duty reclaim, by providing back data
  • Ensured relevant customs data was ever present such as power of attorney, EORI data for audit purposes
  • Sat in management meetings with clients, to take on feedback and provide solutions to any problems
  • Worked closely with IT development team to improve on efficiency, creating such tools as auto customs file creation
  • Took on task of creating macros for the team, that sped up the customs declaration process in customs software

Import Coordinator and Customer Advisor

Spectrum Brands
Manchester
2018.04 - 2020.12
  • Spectrum Brands comprises of sub companies Russell Hobbs, George Foreman grills and Remington
  • Achieved full compliance with HMRC by maintaining correct tariff classification codes, amongst all product ranges
  • Analysing customs documentations such as C88 certificates to ensure all goods have correct duty payments
  • Dealt with consumer complaints and returns, working with technician to provide suitable response
  • Worked on consumer insurance claims, maintaining communication and escalating when necessary
  • Ensured safety regulations and compliance was met by disposing of faulty goods in professional manner
  • Worked in SAP to maintain product data

Procurement Assistant

Platinum International
Manchester
2016.02 - 2018.04
  • Ensured containers were delivered to all 11 UK warehouses, from ocean ports
  • Tracked ocean vessels from supplier port of departures globally
  • Achieved excellent stock levels amongst all warehouses, working with procurement analyst
  • Raised purchase orders to sustain stock levels, by doing forecasting
  • Communicated closely with multiple suppliers, building strong relationships
  • Minimised port demurrage charges on containers from South Korea, Mexico, China, USA etc...
  • Maintained excellent communication with suppliers to resolve queries such as invoice pricing
  • Maintained supplier scorecard, to track performance

Education

Diploma - Computer Game Engineering

Newcastle University
Newcastle

Bachelor Of Science (Hons) - Computer Science

University Of Salford
Salford

A Levels -

Loreto College
Manchester

Skills

  • Customs Import and Export clearances in CDS / Chief
  • Customer relations
  • Level 1 IT certified
  • Knowledge of customs tools such as Destin8 and CNS
  • Problem solving
  • Attention to detail
  • Inventory management
  • Proficient in Microsoft tools
  • Dealing with HMRC
  • Leadership
  • Presentation skills
  • SAP Certified in Sales and Distribution
  • Currently training in Linux systems operations
  • Data analysis
  • Auditing

LANGUAGES

English (Fluent)
Urdu (Fluent)

REFERENCE

  • Wayne, Darlington, Transcon Manager, Wayne.Darlington@expeditors.com
  • Phil, Wilson, Customs Supervisor, Phil.Wilson@expeditors.com

Accomplishments

  • Only person within Expeditors history to achieve 100% first time on Dangerous Goods examination
  • Created a efficency process for checking 100 pages of documents for supplier information, using in house IT tools. The original manual process took 45 mins, my new process shortened that down to 5 mins. This lead me to presenting my work to other european offices
  • Lead the project to find a solution to a work from home shortcoming within the company. This involved not being able to access a network drive, successfuly worked with in house developers to overcome this
  • Part of Expeditors WASTE team, which works with different departments and looks to find efficency solutions to work processes
  • Host Quiz lunches within the comapny, to boost morale and teamwork within the company

Timeline

Road Export Agent

Expeditors International
2025.04 - Current

Customs Broker

Expeditors International
2020.12 - 2025.04

Import Coordinator and Customer Advisor

Spectrum Brands
2018.04 - 2020.12

Procurement Assistant

Platinum International
2016.02 - 2018.04

Diploma - Computer Game Engineering

Newcastle University

Bachelor Of Science (Hons) - Computer Science

University Of Salford

A Levels -

Loreto College
Waqas Ahmed