Rizwan Khan
Consultant
London ,Greater London
Summary
Demonstrating a commitment to professionalism, honesty, and a strong work ethic. Customer-oriented consultant with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Consultant
ClearBorder
London, City of London
12.2021 - Current
- Understand compliance with HMRC regulations and procedures
- Maintaining the learning management system (LMS)
- Meetings on Google meets with potential clients to discuss options we have available for them to resolve their issues (online training, border ready advice or compliance reviews)
- Guidance on importing and exporting, food & animal products and plants and plants products
- Reviewing paperwork (commercial invoice, packing list, customs entries such as C88, SAD, import/export declarations, supporting documentation related to the commodity code such as controlled goods, licensing and health certificates and rules of origin)
- Classifying the goods so the correct commodity code is chosen on the UK integrated online tariff or EU TARIC finder
- Providing the information on duties and taxes relating to the commodity code/ HS code
- Elucidate what document code, CPC code to use on CDS
- Providing advice on rules of origin
- Helping businesses to understand options on goods duty relief, temporary admission, ATA carnet, etc
- Writing briefing reports, creating slides, and compliance reviews on issues that businesses need to overcome to resolve border movement challenges
- Presentation on findings to clients on how to overcome border challenges
- International trade advice & consulting
- Customs compliance reviews to anticipate customs audits, reduce unexpected costs and increase efficiency
- Attending the multimodal exhibition (Excel Centre and NEC Birmingham)
- Develop strong ongoing commercial relationships with potential and existing cB clients
- Identify new potential business opportunities through engagement with potential and existing cB clients
- Support the cB team on consulting projects, as and when required
- Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
- Deliver frequent communication to customers, freight forwarders and hauliers, promoting excellent customer service and engagement
- Manage critical customer requirements and problem solve, where necessary.
Customs Bureau Clerk
DHL Global Forwarding
London
08.2021 - 12.2021
- Use Cargowise to create, manage and maintain London Airfreight shipments
- Review and Transmit Customs Entry records via the Impatex tool
- Liaise directly with DGF branches and Transport & Warehouse teams on shipment planning and coordination
- Create Customs Entry iterations using the GSC online tool
- Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
- Create delivery notes for Import Operations-controlled accounts
- Manage shipments owned by Import Operations
- Adhere to Customs Compliance procedures and documentation as well the Duty & VAT payment policy.
Customs and Trade Specialist
HGS
Remote
11.2020 - 07.2021
- Mentoring my own group to deal with TIR, making sure they are trained to deliver service in line with HMRC standards
- Liaising & effectively communicating with other Government agencies such as HMRC as & when required
- Effectively recording of customer & partner interactions on CRM & any other relevant processes as required
- Deal effectively with inbound enquiries, provide timely, accurate & guidance on trader registration & declaration submissions
- Effectively refer members & customers to a wider trade team and other parties as required
- Gathering data on EORI numbers, VAT numbers and commodity codes to tailor further engagement
- Checking of all relevant customs and trade documentation - data administration and validation
- Accurately complete & submit of customs declarations using simplified, summary, and standard procedures
- Examining paperwork provided by hauliers to create CFSP and C88, maintain all customs entries files both electronically and hard copies for certification
- Checking goods meet the rules of origin on paperwork provided
- Using systems such as CDS, CHIEF, MIC, Cargowise, Impatex and GSC online tool to create the relevant customs paperwork
- Deliver frequent communication to customers, freight forwarders and hauliers, promoting excellent customer service and engagement
- Manage critical customer requirements and problem solve, where necessary
- Transportation of Air freight, Ocean and Road.
NHS Customer Service Specialist
Sitel
Remote
05.2020 - 11.2020
- Undertaking the initial interview of COVID-19 positive cases by phone
- Conducting a public health risk assessment
- Identifying contacts and providing public health advice (where appropriate)
- Using your clinical knowledge to help escalate complex cases
- Working within recognised procedures, scripts, and structures, with support.
Customer Service Manager / Finance
Visatrek UK
Heathrow
03.2014 - 04.2020
- Interviewing clients, helping to build a good customer relation
- Handling complaints and queries from customers
- Processing sales and purchase ledgers on excel
- Raising invoices and proactively manage the collection of outstanding monies owed to the company
- Comply with all industry rules and regulations.
Customer Service Manager / Finance
Autoquake.com
Southall
08.2010 - 03.2014
- Recruiting staff and doing appraisals
- Training and development
- Arranging daily & weekly staff meetings
- Handling complaints and queries from customers and staff
- Assisting in the preparation of reports and the monitoring of the cash flow
- Photograph and list all vehicles in line with company policy and procedures
- Progress chasing and resolving issues that cause vehicles to fall outside of agreed target/standard/KPI.
Administration Team Leader / Finance
PMI Web Services
Wembley
08.2004 - 06.2010
- To solve problems and act proactively, keeping the customer informed of the order status
- Liaising with the MD, to ensure the client query gets responded to within agreed SLA
- To ensure central filing of order processing records, send out invoices for all orders to customers and processing payments to our creditors
- To answer product related issues
- Arranging daily & weekly staff meetings.
Education
BSc (Hons) in Accounting and Finance - Accounting and Finance
Greenwich School of Management
London 09.2016 - 07.2019
Skills
- Customs Declaration Service (CDS) (1 year)
- Impatex (ICE) (1 year)
- The Customs Handling of Import and Export Freight (CHIEF) (1 year)
- MIC (1 year)
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Microsoft Office (10 years)
- Microsoft Outlook (10 years)
- Cargowise (1 year)
- GSC online tool (1 year)
- Customer Service (10 Years)
Certification
Customs Declaration Service (CDS), 04/2022, 04/2022, There are eight modules and the final one gives learners an opportunity to have a go with simulation exercise(s), putting into practice what they have learnt.
Personal Information
- Total Experience: 20
- Highest Education Level: Bachelor's
- Industry: Accounting, Automotive, Banking & Finance, Call Centre, Customer Service, Logistic Support, Management, Project Management
Timeline
Consultant
ClearBorder
12.2021 - Current
Customs Bureau Clerk
DHL Global Forwarding
08.2021 - 12.2021
Customs and Trade Specialist
HGS
11.2020 - 07.2021
NHS Customer Service Specialist
Sitel
05.2020 - 11.2020
BSc (Hons) in Accounting and Finance - Accounting and Finance
Greenwich School of Management
09.2016 - 07.2019
Customer Service Manager / Finance
Visatrek UK
03.2014 - 04.2020
Customer Service Manager / Finance
Autoquake.com
08.2010 - 03.2014
Administration Team Leader / Finance
PMI Web Services
08.2004 - 06.2010
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