Wakana Kinoshita
London
Summary
Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experience. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Head barista
Lavazza
London
07.2024 - Current
- Adhered strictly to health and safety regulations whilst performing tasks, maintaining a safe work environment at all times.
- Troubleshot equipment issues promptly to minimise downtime in service delivery.
- Established effective communication channels between staff members fostering teamwork and collaboration.
- Pioneered creative latte art designs, enhancing overall presentation and aesthetic appeal of products served.
Head Barista
Two Governors
Sydney, Australia
02.2022 - 05.2024
AIN
Macquarie Lodge Aged Care Centre
Sydney, Australia
05.2021 - 05.2024
All rounder, Barista
Capter One Cafe
Sydney, Australia
03.2021 - 11.2021
chef, waitress
Mercure Lodge-4Stars hotel
Kangaroo Island, Australia
11.2020 - 02.2021
waitress, kitchen hand
Japanese restaurant
Sydney, Australia
05.2019 - 08.2019
Registered Nurse
Mie University
Mie, Japan
04.2016 - 03.2019
waitress, kitcken hand
Cafe&Restaurant
Sydney, Australia
04.2014 - 03.2016
waitress, pastry and baker
donut shop
Mie, Japan
04.2012 - 03.2016
Education
Bachelor in Nursing - Nursing
Mie University
Mie 04/2012 - 03/2016
Skills
- English level: conversational
- Physically strong and very friendly
- I'm reliable, neat and hardworking
- Able to create a great working relationship with follow manager and colleague
- Communicate effectively with other workers
- Maintain a 'can do' attitude and spread a positive vibe
- Milk texturing
- Latte art
- Customer Service
- Coffee grinding
- Food preparation
- Team player
- Quick learner
- Espresso machine operation
- Food running
- Teamwork and collaboration
- Milk frothing
- Milk steaming technique
- Multi-Tasking capability
- Coffee grinding techniques
- Knowledge of non-dairy milks
- Knowledge of coffee beans
- Spirits and wine knowledge
Personal Information
- Date of birth: 10/05/1993
- Nationality: Japanese
Languages
English
Advanced (C1)
Japanese
Native
Certification
Completion;Australia barista school 2020
Completed;CSP Barista Skills-Foundation and Intermediate course with the Specialty Coffee Association
Timeline
Head barista
Lavazza
07.2024 - Current
Head Barista
Two Governors
02.2022 - 05.2024
AIN
Macquarie Lodge Aged Care Centre
05.2021 - 05.2024
All rounder, Barista
Capter One Cafe
03.2021 - 11.2021
chef, waitress
Mercure Lodge-4Stars hotel
11.2020 - 02.2021
waitress, kitchen hand
Japanese restaurant
05.2019 - 08.2019
Registered Nurse
Mie University
04.2016 - 03.2019
waitress, kitcken hand
Cafe&Restaurant
04.2014 - 03.2016
waitress, pastry and baker
donut shop
04.2012 - 03.2016
Bachelor in Nursing - Nursing
Mie University
04/2012 - 03/2016
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