Summary
Overview
Work history
Education
Skills
References
Certification
Quote
Timeline
AdministrativeAssistant
Maria Doru

Maria Doru

Receptionist
London,United Kingdom

Summary

Highly skilled professional with exceptional communication and interpersonal abilities, proficient in Microsoft Office Suite and Google Workspace. Experienced in front desk operations, guest relations, and multi-line phone system management. Adept at reservation and booking management, conflict resolution, and problem-solving. Fluent in English, Romanian, and Russian.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Head Barista

Black Sheep Coffee
London
10.2021 - 03.2024
  • Managed daily operations of the café, including scheduling and inventory control
  • Trained and supervised new baristas to maintain high standards of the coffee preparation and customer service
  • Handled customer inquiries and resolved complaints in a professional manner
  • Ensured cleanliness and organization of the café

Front of House/Barista

Ole & Steen
London
03.2021 - 10.2021
  • Greeted and seated customers, taking orders and providing menu recommendations
  • Prepared and served variety of coffee beverages to customers’ specifications
  • Assisted in training new staff members on front of house and barista duties
  • Maintained a clean and welcoming environment for customers

Receptionist

Cosmos Hotel
Chisinau, Moldova
11.2017 - 11.2020
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Delivered front of house duties with warm and professional manner.

Assistant Manager

Draft Club
Chișinău
01.2015 - 01.2016
  • Supported the manager in overseeing daily restaurant and staff management
  • Assisted in hiring, training, and supervising staff, ensuring high levels of performance and morale
  • Managed inventory, ordering supplies, and ensuring cost-effective operations
  • Addressed customer concerns and feedback, implementing solutions to improve service quality

Education

Business and Management (BA) - Integrated Foundation Year

Bath Spa University
01.2022 - 1 2026

High School - undefined

MIHAI VITEAZU
Chișinău
01.2002 - 1 2012

Skills

Exceptional communication and interpersonal skills

Proficient in [Microsoft Office Suite/Google Workspace]

Front desk operations and guest relations

Multi-line phone system management

Reservation and booking management

Conflict resolution and problem-solving

Fluent in English, Romanian, Russian

  • Rota management
  • Allergen awareness
  • Customer service
  • Employee management
  • Cooperative team player
  • Up-selling
  • Strong communication
  • Tamping
  • Menu memorisation
  • POS systems
  • Teamwork and collaboration
  • Quick learner
  • Cash register operation
  • Performance improvement
  • Active listening
  • New staff training
  • Merchandising expertise
  • Ordering procedures
  • Inventory temperature control
  • Hospitality service expertise
  • Point of sale knowledge
  • Highly organised
  • Professional demeanour
  • Speedy and efficient
  • Sales expertise
  • Employee training

References

Available upon request

Certification

Customer Service Training

Office Administration

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Business and Management (BA) - Integrated Foundation Year

Bath Spa University
01.2022 - 1 2026

Head Barista

Black Sheep Coffee
10.2021 - 03.2024

Front of House/Barista

Ole & Steen
03.2021 - 10.2021

Receptionist

Cosmos Hotel
11.2017 - 11.2020

Assistant Manager

Draft Club
01.2015 - 01.2016

High School - undefined

MIHAI VITEAZU
01.2002 - 1 2012
Maria DoruReceptionist