Maria Doru
Receptionist
London,United Kingdom
Summary
Highly skilled professional with exceptional communication and interpersonal abilities, proficient in Microsoft Office Suite and Google Workspace. Experienced in front desk operations, guest relations, and multi-line phone system management. Adept at reservation and booking management, conflict resolution, and problem-solving. Fluent in English, Romanian, and Russian.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Head Barista
Black Sheep Coffee
London
10.2021 - 03.2024
- Managed daily operations of the café, including scheduling and inventory control
- Trained and supervised new baristas to maintain high standards of the coffee preparation and customer service
- Handled customer inquiries and resolved complaints in a professional manner
- Ensured cleanliness and organization of the café
Front of House/Barista
Ole & Steen
London
03.2021 - 10.2021
- Greeted and seated customers, taking orders and providing menu recommendations
- Prepared and served variety of coffee beverages to customers’ specifications
- Assisted in training new staff members on front of house and barista duties
- Maintained a clean and welcoming environment for customers
Receptionist
Cosmos Hotel
Chisinau, Moldova
11.2017 - 11.2020
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
Assistant Manager
Draft Club
Chișinău
01.2015 - 01.2016
- Supported the manager in overseeing daily restaurant and staff management
- Assisted in hiring, training, and supervising staff, ensuring high levels of performance and morale
- Managed inventory, ordering supplies, and ensuring cost-effective operations
- Addressed customer concerns and feedback, implementing solutions to improve service quality
Education
Business and Management (BA) - Integrated Foundation Year
Bath Spa University
01.2022 - 1 2026
High School - undefined
MIHAI VITEAZU
Chișinău 01.2002 - 1 2012
Skills
Exceptional communication and interpersonal skills
Proficient in [Microsoft Office Suite/Google Workspace]
Front desk operations and guest relations
Multi-line phone system management
Reservation and booking management
Conflict resolution and problem-solving
Fluent in English, Romanian, Russian
- Rota management
- Allergen awareness
- Customer service
- Employee management
- Cooperative team player
- Up-selling
- Strong communication
- Tamping
- Menu memorisation
- POS systems
- Teamwork and collaboration
- Quick learner
- Cash register operation
- Performance improvement
- Active listening
- New staff training
- Merchandising expertise
- Ordering procedures
- Inventory temperature control
- Hospitality service expertise
- Point of sale knowledge
- Highly organised
- Professional demeanour
- Speedy and efficient
- Sales expertise
- Employee training
References
Available upon request
Certification
Customer Service Training
Office Administration
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business and Management (BA) - Integrated Foundation Year
Bath Spa University
01.2022 - 1 2026
Head Barista
Black Sheep Coffee
10.2021 - 03.2024
Front of House/Barista
Ole & Steen
03.2021 - 10.2021
Receptionist
Cosmos Hotel
11.2017 - 11.2020
Assistant Manager
Draft Club
01.2015 - 01.2016
High School - undefined
MIHAI VITEAZU
01.2002 - 1 2012
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