Wahab Sikander
High Wycombe,Buckinghamshire
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Sales executive
M40 4X4 LTD
Maidenhead, Windsor and Maidenhead
2025.03 - Current
- Delivered detailed product knowledge to potential buyers.
- Built strong relationships with customers for increased loyalty.
- Achieved high customer satisfaction by providing excellent service.
- Managed inventory effectively, ensuring availability of popular models.
- Assisted in arranging finance options for customers, making purchasing process easier.
- Performed test drives safely whilst explaining vehicle features, providing comprehensive understanding to customers.
- Ensured accurate documentation of all sales activities, upholding company's compliance standards.
- Facilitated smooth vehicle handovers to ensure complete customer satisfaction.
- Prepared detailed quotations for customers with clarity on terms and conditions.
- Resolved customer complaints promptly, maintaining company's reputation.
- Met sales targets consistently to drive revenue.
- Helped to set up showrooms and displays to wow visitors.
- Promoted customer loyalty scheme at checkout.
- Packed and wrapped gifts with decorative details to match customer preferences.
Telesales executive
Evergen solar
Maidenhead, Windsor and Maidenhead
2026.05 - 2026.06
- Temp role
- Built rapport with customers for effective telesales promotion.
- Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
- Streamlined the sales process through organised record-keeping of client interactions.
- Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
- Managed high call volumes, ensuring excellent customer service standards were maintained.
- Used persuasive selling techniques to convert enquiries into sales.
- Cold calling over 200-300 people a day.
- Managing rejection
- Doing 1 to 1 sales technique meetings with floor manager.
Aftersales manager
BHP Automotive
High Wycombe, Buckinghamshire
2024.03 - 2025.02
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Implemented robust CRM systems that improved tracking of sales activities and client interactions.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Identified new business opportunities that enhanced growth potential of the company.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Negotiated best-possible prices for maximised profit levels.
- Handled high-volume telesales enquiries within call-time targets.
- Carried out day-to-day duties accurately and efficiently.
- Set up a comprehensive feedback system, enriched the quality of services offered.
- Created customised service plans according to individual client requirements; this led to an increase in client satisfaction ratings.
- Led the technical support team to resolve complex product issues swiftly and efficiently,.
- Introduced innovative aftersales packages, bolstered overall sales figures.
Customer relations advisor
Volkswagen
High Wycombe, Buckinghamshire
2023.08 - 2024.02
- Ensured smooth operations by maintaining accurate records of all transactions.
- Offered personalised service recommendations based on understanding of client needs.
- Collaborated closely with other departments for comprehensive service provision.
- Prioritised tasks efficiently under pressure, delivering on-time results always.
- Enhanced company reputation with excellent conflict resolution skills.
- Improved customer satisfaction by resolving complaints swiftly and effectively.
- Responded promptly to email queries, improving digital customer engagement.
- Reduced errors in data input process by thorough verification.
- Managed large volume of data input, enhancing overall system efficiency.
- Dealing with customers calling for all 27 dealerships, maintain smooth customer service and all enquiries dealt with and calls forwarded to sales, service and parts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer service representative (work from home)
Arvarto, Slough
Slough, West Berkshire
2020.03 - 2020.08
- Offered technical support, leading to enhanced user experience.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers in making informed decisions by providing detailed product information.
- Facilitated customer loyalty programmes to enhance customer retention.
- Dealing with customers in store, issuing refunds and credit notes.
- Online queries included he following - complaints, refunds, live chat and phone calls.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Processed orders promptly ensuring a positive shopping experience for customers.
Education
GCSEs -
Bourne End Academy
Bourne End, Buckinghamshire 2012.09 - 2017.07
Skills
- Value proposition development
- Brand awareness building
- Market research interpretation
- Customer relationship management systems
- Customer Service
- Customer relations
- Client communication
- Lead generation
- Business development
- Expense reporting
- Service promotions
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Upselling
- Knowledge of automobiles
- Sales techniques
- Enthusiastic
- Multi-tasking
- Pressure Handling
Affiliations
- Gaming
- Sports
- Exploring
Languages
English
Fluent
Urdu
Fluent
Punjabi
Advanced
References
References available upon request.
Timeline
Telesales executive
Evergen solar
2026.05 - 2026.06
Sales executive
M40 4X4 LTD
2025.03 - Current
Aftersales manager
BHP Automotive
2024.03 - 2025.02
Customer relations advisor
Volkswagen
2023.08 - 2024.02
Customer service representative (work from home)
Arvarto, Slough
2020.03 - 2020.08
GCSEs -
Bourne End Academy
2012.09 - 2017.07