Summary
Overview
Work history
Education
Skills
Volunteer Staff
Timeline
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Wachiraporn Khannakam

Southend-On-Sea,Essex

Summary

Master’s graduate in Language and Linguistics from Lancaster University, graduating with Merit. Experienced in hospitality through being a passenger service intern in an international airport, the front of house staff, and volunteering. Due to these experiences I have developed problem-solving, communication, flexibility, and organizational skills which enable me to effectively working under pressure.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Front of house member

Udom Thai Restaurant
Southend-On-Sea
2025.12 - Current
  • Handle enquiries, orders, and reservations via telephone
  • Manage time and tables to seat customers on time, preventing the customers from waiting for reserved tables
  • Assist kitchen staff in managing orders, such as delivery and collection orders
  • Help beverage staff make a drink during peak hours
  • Solve problems such as delivery and reservation mistakes, and conflicts in the restaurant
  • Maintain and check the stock of beverages
  • Supervise new staff
  • Update items on a till and delivery platforms such as Uber Eats and Just Eat
  • Report feedback from the customers to the employer
  • Contact the supplier to deliver ingredients and beverages
  • Contact on behalf of the employer when there is a problem with the invoice
  • Close the till of the restaurant to report daily sales

Front of house member

Manoly’s Thai Restaurant
Leigh-on-Sea
2025.12 - Current
  • Greet and seat guests with a welcoming manner
  • Take and deliver guests’ orders accurately and promptly
  • Provide an excellent service and handle enquiries
  • Training new staff

Volunteer staff

Wat Thai Southend
Southend-on-Sea
2026.04 - 2026.04
  • Assisting the temple committee in organizing the hall, such as setting up a booth for selling raffle tickets, and decorations for the Songkran Festival

Volunteer staff

Kasetsart Univeristy
Sakhon Nakhon
2020.07 - 2024.04

Kasetsart University - Sakhon Nakhon, Meaung Sakhon Nakhon
● Assist nursing staff at the university medical centre, such as arranging documents, filling in nursing health history forms
● Help nursing staff demonstrate to students who live in dormitories on the university campus how to move their Medicare benefits to the university medical centre
● Aid university officers in managing documents
● Take the temperature and check the masks of students at the entrance of the university during the COVID-19 pandemic

Passenger Service as an Intern

Thai Lion Air
Khon Kaen, Mueang Khon Kaen
2023.04 - 2023.06
  • Guide passengers to check in online
  • Communicate with passengers if they face any problems with their luggage
  • Advise new interns to carry out their work
  • Announce for boarding, identifying luggage, changing schedule
  • Write manual boarding passes for passengers who have online boarding passes at the gates
  • Deal with passengers who have overweight luggage at the gates
  • Assist passengers who need special assistances both departure and arrival flights

Education

Master of Arts - Language and Linguistics

Lancaster University
2024.10 - 2025.09

Bachelor of Arts - Faculty of Liberal Arts and Management Science

Kasetsart University
Sakhon Nakhon
2020.01 - 2024.04

Skills

  • Public Speaking
  • Time management
  • Adaptability
  • Flexibility
  • Communication
  • Collaboration

Volunteer Staff

  • Kasetsart University, Sakhon Nakhon, Meuang Sakhon Nakhon, 2020-07, 2024-04, Assist nursing staff at the university medical centre such as arranging documents, filling in nursing health history forms, Help nursing staff demonstrate to students who live in dormitories on the university campus to move their benefit Medicare to the university medical centre, Aid university officers in managing documents, Take the temperature and check the masks of students at the entrance of the university during the COVID-19 pandemic
  • Wat Thai Southend, Southend-On-Sea, 2026-04, Assisting the temple committee organizing the hall such as setting up a booth for selling raffle tickets, decoration for Songkran Festival

Timeline

Volunteer staff

Wat Thai Southend
2026.04 - 2026.04

Front of house member

Udom Thai Restaurant
2025.12 - Current

Front of house member

Manoly’s Thai Restaurant
2025.12 - Current

Master of Arts - Language and Linguistics

Lancaster University
2024.10 - 2025.09

Passenger Service as an Intern

Thai Lion Air
2023.04 - 2023.06

Volunteer staff

Kasetsart Univeristy
2020.07 - 2024.04

Bachelor of Arts - Faculty of Liberal Arts and Management Science

Kasetsart University
2020.01 - 2024.04
Wachiraporn Khannakam