Amelia Demicoli
Erith,Kent
Summary
Dedicated Professional with a strong foundation in health and safety compliance and customer service. Demonstrated exceptional resourcefulness and commitment to maintaining confidentiality while delivering high standards of service. Focused on leveraging effective communication and problem-solving skills to enhance guest interactions in dynamic environments.
Overview
1
1
Certification
7
7
years of post-secondary education
10
10
years of professional experience
Work history
Front of house member
Mitchells & Butlers
dartford, kent
2021.06 - Current
- Executed food and drink orders accurately
- Mitigated customer complaints swiftly for improved relations and retention.
- Utilised professional communication skills to resolve customer complaints.
- Utilised interpersonal skills in dealing with difficult situations, achieving satisfactory resolutions.
- Managed reservations for improved restaurant operations.
- Coordinated large party bookings effectively to ensure smooth execution of services.
- Accommodated special event needs, provided customised services for parties.
- Met special dietary requests with careful preparation and presentation of dishes.
- Responded promptly to phone calls for efficient communication flow.
Bar staff
Smiths of Smithfield
Islington, City of London
2018.07 - 2021.05
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Created high-quality drinks to enhance customer satisfaction.
- Served customers to foster a friendly atmosphere.
- Took and delivered food orders to tables promptly.
- Managed customer disputes effectively
- Restocked bar efficiently during busy periods.
- Checked identification to maintain legal compliance.
- Managed bar inventory
- Adhered to health and safety regulations strictly.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Assisted in training new staff, contributing to team efficiency.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Waitress
Hall Place Riverside Café
Bexleyheath, Bexley
2016.04 - 2018.07
- Waitress
- Customer service
- Money management
- Creating and preparing food
- Washing up
- Maintenance
- Barista
Education
A-Levels - Acting for theatre, Acting for screen
North Kent College
Dartford, Kent 2016.09 - 2018.06
GCSEs - 8 GCSE'S including Maths and English
St. Catherine's catholic school
Bexleyheath, Bexley 2011.09 - 2016.06
Skills
- Health and Safety Compliance
- Hygiene management
- Customer Service
- Conflict resolution
- Time efficiency
- Resourcefulness
- Confidentiality maintenance
- Ethical judgment
- Emotional resilience
- Patience and composure
- Public speaking
References
References available on request
Affiliations
- acting
- cooking and baking
- animal care
- Musical theatre
Certification
TQUK Level 2 Certificate in the Principles of Dementia Care (RQF)
Timeline
Front of house member
Mitchells & Butlers
2021.06 - Current
Bar staff
Smiths of Smithfield
2018.07 - 2021.05
A-Levels - Acting for theatre, Acting for screen
North Kent College
2016.09 - 2018.06
Waitress
Hall Place Riverside Café
2016.04 - 2018.07
GCSEs - 8 GCSE'S including Maths and English
St. Catherine's catholic school
2011.09 - 2016.06