Vyara Semkova

Liverpool,BOL

Summary

Detail-oriented operations professional with experience supporting complex logistics, cross-functional coordination and operational delivery in fast-paced environments. Currently working as an Operations Specialist at The Natural Adventure, managing travel logistics from planning to departure and coordinating with internal teams and external partners. Previously supported small business clients at BT Enterprise, developing strong communication, problem-solving and relationship-building skills. Holds a Master's degree in Current European Affairs, providing strong analytical and research skills, and a BA in English Language and History.

Overview

years of professional experience

Work History

Operations Specialist /Project Support Officer

The Natural Adventure

Remote

06.2023 - Current

Coordinate and support delivery of complex travel programmes, liaising with hotels and ground suppliers to ensure logistics are delivered accurately and on schedule
Support project planning and coordination by tracking actions and deadlines across stakeholders and providers in approximately 10 countries
Manage and update the company website using WordPress, including editing content, updating tour rates, and ensuring information accuracy
Prepare and distribute pre-departure documentation for approximately 250 travelers a year, and respond to travelers' inquiries in a professional manner
Collaborate closely with the Regional Manager to implement travel plans and oversee regional logistics
Work effectively in a fast-paced, fully remote environment, demonstrating strong self-direction, time prioritization and cross-functional communication

Customer service agent and engagement rep

BT Enterprise

Liverpool

09.2022 - 05.2023

Engaged directly with business owners to resolve queries related to Cloud Phone and broadband services, demonstrating strong product knowledge and clear communication
Handled customer complaints with professionalism, using active listening and problem-solving skills to achieve effective resolutions and maintain service standards
Served as Engagement Representative, leading team updates and identifying workflow improvements to support operational efficiency
Supported internal coordination by preparing updates, sharing information across teams and contributing to workflow improvements

Education

MA - Current European Affairs

Liverpool Hope University

Liverpool

01.2022

International Baccalaureate Diploma -

Vienna International School

Vienna

01.2016

Skills

Logistical planning
Cross-functional collaboration
Analytical and research skills
Critical thinking and problem-solving

Content writing
Written and Verbal Communication
Documentation preparation

Languages

Bulgarian, Native
English, Fluent
German, Intermediate

Timeline