Natalie Wheeler
Waltham Cross,Hertfor
Summary
Experienced Professional in Community Equipment within Adult Social Care for over 20 years. Skilled in vendor negotiation, inventory control, and cost reduction strategies. Capable of driving operational improvements and ensuring seamless business processes. Excellent reputation for resolving problems and improving customer satisfaction whilst demonstrating excellent organisational skills coupled with keen attention to detail.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Procurement & Project Support Officer
London Borough of Enfield
Enfield, Middlesex
2005.04 - Current
- Negotiated pricing for Disability/Mobility Equipment and accessories budget of £1.3 Million per annum, from vendors to secure optimal pricing and keep costs low.
- Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.
- Collaborated with warehouse team, ensuring correct storage of received goods.
- Managed supplier relationships for improved service delivery.
- Processed purchase orders with speed and accuracy to ensure timely delivery of goods.
- Processed invoices, Checked Invoices against purchase orders, preventing financial discrepancies.
- Prepared regular reports on purchasing activities to assist management decisions.
- Accurately anticipated future customer demand through predictive analysis of historical data.
- Kept up-to-date knowledge and complied with purchasing and contracting regulations.
- Streamlined processes, Created Training Manuals, Implementing Training to improve and optimise office operations.
- Responded promptly to client queries, boosting customer satisfaction levels.
- Established effective working relationships with stakeholders for smooth project progression.
- Worked closely with the Project Manager to define objectives, leading to clear guidelines.
- Delivered high-quality results within budget and timeframe targets.
- Analysed data and information to identify issues and create tailored solutions.
- Provided essential administrative support during peak periods, facilitating smoother operation.
- Coordinated project tasks, ensuring timely completion.
- Managed on-site evaluations, internal audits and customer surveys.
- Handled high-volume telephone and email enquiries to minimise backlogs.
Operations & Fleet Manager
AAV Global Ltd
Ware, Hertforshire
2002.04 - 2004.01
Education
GCSEs - Core Subjects English, Maths & Science plus other taken Options
Cheshunt School
Cheshunt, Hertfordshire 1990.09 - 1995.06
Skills
- Strong IT
- Customer service excellence
- Workforce training
- Analytical-thinking
- Logistical planning
- Data review and analysis
- Organised and efficient
- Supply chain coordination
- Invoicing
- Project coordination
- Negotiation
- Relationship-building
- Administrative procedures
- Quality control measures
- Productivity improvement
Affiliations
- Avid reader who takes an interest in soaking up knowledge
- Spending time in Nature
- Attending regular Wellness Classes
Accomplishments
Specifically Selected to Work alongside Department of Health for the National Role out of Transforming Community Service Prescriptions Model and Pilot. Member of National Board for creating and implementing Equipment Specifications.
References
References available upon request.
Timeline
Procurement & Project Support Officer
London Borough of Enfield
2005.04 - Current
Operations & Fleet Manager
AAV Global Ltd
2002.04 - 2004.01
GCSEs - Core Subjects English, Maths & Science plus other taken Options
Cheshunt School
1990.09 - 1995.06