Vrajkumar Patel
Harrow ,London
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hardworking CTM MANAGER brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Overview
3
3
years of professional experience
Work history
CTM MANAGER
SAINSBURYS
Croydon , London
2025.03 - Current
- Piloted change management initiatives successfully improving organisational adaptability.
- Liaised with suppliers to ensure timely deliveries.
- Secured new business opportunities with successful networking events.
- Coordinated cross-departmental collaboration for improved workflow.
- Maintained inventory control, reduced stock shortages.
- Monitored health and safety measures for guaranteed compliance.
- Designed and implemented training to further develop staff based on business goals.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Established clear budgets and cost controls strategies to meet objectives.
Merchandiser
SAINSBURYS
Tooting , London
2024.11 - 2025.02
- Conducted comprehensive market research for understanding customer preferences.
- Monitored competitor activities for staying ahead in the market.
- Analysed sales reports, implemented effective merchandise strategies accordingly.
- Coordinated seasonal changes in displays, met marketing objectives effectively.
- Went on regular store visits to assess product representation.
- Boosted product visibility by creating appealing displays.
- Achieved improved product placement with negotiation skills.
- Performed stock management duties for optimal inventory control.
- Replenished key ranges to achieve strong stock availability.
Customer sales assistant
SAINSBURYS
HARROW , London
2024.04 - 2024.10
- Delivered professional representation of brand during interactions with customers.
- Enhanced customer engagement by offering product knowledge and advice.
- Managed stock level for effective store operation.
- Built relationships with customers through friendly interaction and assistance.
- Organised marketing materials, promoting new products and discounts.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Resolved queries swiftly, contributing to positive customer experience.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Customer advisor
GOLDERS GREEN LOCAL STORE
Finchley , London
2023.05 - 2024.02
- Achieved higher customer retention through consistent follow-ups and updates.
- Cultivated strong relationships with customers to drive engagement.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Resolved customer complaints effectively, maintaining brand reputation.
- Assisted customers in product selection, resulting in increased sales.
- Delivered personalised service to each client, fostering trust and loyalty.
Customer assistant
BUY 2 SAVE SUPER MARKET
Finchley , London
2022.11 - 2023.04
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Operated till systems smoothly, streamlining check-out process for customers.
- Provided excellent customer service to ensure repeat business.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled cash transactions accurately, enhancing trust between business and clientele.
Education
Master of Science - Project Management
BPP UNIVERSITY
CENTRAL LONDON11.2022
Bachelor of Science - Chemistry
BCJ SCIENCE COLLEGE ;
KHAMBHAT; ANAND 07.2019
Skills
- Product knowledge and integration
- Customer relationship management systems
- Profit and Loss Analysis
- Financial Forecasting
- Staff recruitment
- Brand Promotion
- Customer relationship management
- Sales strategy development
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Leadership skills
- Product knowledge
Timeline
CTM MANAGER
SAINSBURYS
2025.03 - Current
Merchandiser
SAINSBURYS
2024.11 - 2025.02
Customer sales assistant
SAINSBURYS
2024.04 - 2024.10
Customer advisor
GOLDERS GREEN LOCAL STORE
2023.05 - 2024.02
Customer assistant
BUY 2 SAVE SUPER MARKET
2022.11 - 2023.04
Master of Science - Project Management
BPP UNIVERSITY
Bachelor of Science - Chemistry
BCJ SCIENCE COLLEGE ;