

Highly organised and adaptable professional with extensive experience in management, administration and technical operations. Strong leadership, communication and problem-solving skills, with a proven ability to manage responsibilities efficiently, maintain high standards and improve operational processes. Detail-oriented, proactive and committed to continuous professional development.
Supported coating inspections and quality control for passive fire protection systems, including primers, intumescent coatings and topcoats.
Assisted with DFT measurements, environmental monitoring and the setup and operation of DeFelsko and Elcometer inspection equipment.
Recorded and assessed coating thickness, humidity, surface temperature and dew point measurements against project specifications.
Processed and analysed inspection data using PosiSoft software, preparing technical reports and quality assurance records.
Gained practical experience in surface preparation, abrasive blasting, surface profile assessment and coating application requirements.
Prepared and maintained Inspection and Test Plans (ITPs), technical documentation and coating inspection records.
Coordinated passive fire protection projects, supporting coating inspection activities and quality assurance processes.
Assisted with inspection equipment preparation, testing documentation and coating quality control records.
Managed technical reports, inspection results and compliance documentation.
Developed knowledge of coating systems, surface preparation, application procedures and inspection requirements.
Liaised with site teams and management to ensure compliance with project specifications and quality standards.
Maintained accurate inspection records, technical documentation and project traceability.
Managed over 150 staff, driving training, development, and process improvements.
Built client relationships and ensured timely project delivery.
Optimised productivity, sales, and inventory through data-driven decisions.
Maintained compliance and high standards across operations.
Managed inventory, supply chain, and fleet operations to ensure timely deliveries and product availability.
Led and trained staff, boosting performance and operational efficiency.
Monitored KPIs, compliance, and budgets to optimise productivity.
Managed bookings and reservations, maximising occupancy and guest satisfaction.
Trained new staff and ensured high service standards through effective team support.
Handled payments, addressed guest complaints, and provided bilingual assistance.
Collaborated with kitchen and bar staff to ensure smooth daily operations.
Supervised front-of-house staff, leading by example to deliver excellent customer service.
Assisted the team and responded promptly to guest needs, maintaining high service standards.
Handled customer complaints diplomatically, ensuring satisfactory resolutions.
Managed daily operations, finances, and inventory to maximise efficiency and profitability.
Optimised supply chain and negotiated supplier contracts to reduce costs and improve margins.
Ensured compliance with health and safety regulations, and maintained high customer service standards.
Pursued industry knowledge and best practices to drive business growth, and innovation.
First Aid at Work Cerification
BIIAB Level 2 Award for Personal License Holder.
Level 1 Award in H&S in a Construction Environment
PFP Specialists - Fundamentals of Steelwork Fire Resistance
Effective Passive Fire Protection for Service Penetrations in Buildings