Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Software
Work Preference
Interests
Websites
Timeline
Hi, I’m

Vladiana Onut

Maidenhead
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Summary

Dynamic professional with a strong talent for organization and a proactive mindset, excelling in the seamless management of office operations. A solid background in customer service and administration has sharpened communication and problem-solving skills. Passionate about fostering collaboration while continuously seeking opportunities to streamline processes for enhanced efficiency. Committed to supporting teams and cultivating a productive work environment that drives success.

Overview

19
years of professional experience
1
Certificate

Work History

Jaycon LTD

Passive Fire Document Control Administrator
05.2025 - Current

Job overview

  • Enhanced document control efficiency through the development and implementation of standardized templates and procedures.
  • Oversaw the management of sensitive information securely, adhering to strict data protection policies and procedures.
  • Optimized internal communication channels through the establishment of clear guidelines for document sharing and collaboration among team members.
  • Ensured proper operation of passive fire protection systems through regular testing, inspection, and servicing as needed.
  • Developed strong relationships with clients to ensure their needs were met and projects were delivered on time.
  • Identified areas of process inefficiency, recommending improvements that led to significant cost savings for the organization.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Sainsbury's

Lead Manager
06.2022 - 12.2023

Job overview


  • Oversaw the recruitment, training, and development of staff, fostering a culture of continuous improvement.
  • Managed inventory levels efficiently, reducing waste and ensuring availability of key products.
  • Monitored compliance with regulatory requirements, mitigating risks and ensuring adherence to legal standards.
  • Reduced process gaps, effectively managing and training over 150 employees on best practices to ensure optimal productivity.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Sainsbury's

Customer and Trading Manager Online Groceries
02.2017 - 06.2022

Job overview

  • Maintained compliance with trading regulations and standards to uphold company integrity.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly for optimal stock.
  • Led a team of merchandisers, providing training and development to enhance their skills.
  • Monitored and reported on key performance indicators KPIs to senior management monthly.
  • Despatched transport personnel and vehicles to fulfill resupply requirements.
  • Directed daily operations to achieve maximum efficiency and productivity.
  • Managed fleet of nine vehicles, planning routes and timings to maximise adherence to schedule.
  • Tracked inventory levels and optimized ordering strategies to meet availability needs whilst maintaining budget goals.
  • Managed supply chain staff hiring, onboarding, training and development.

Cote Brasserie

Front of House Assistant/Waitress
05.2014 - 01.2015

Job overview


  • Managed bookings and reservations efficiently, maximizing restaurant occupancy and guest satisfaction.
  • Trained new staff on customer service protocols and front of house duties, improving team performance.
  • Addressed guest complaints with empathy and speed, resolving issues to maintain high service standards.
  • Processed payments accurately, handling cash, card transactions, and issuing receipts.
  • Offered bilingual support to non-English speaking guests, enhancing communication and service quality.
  • Welcomed guests with warm and friendly demeanor using exceptional customer service skills.
  • Maintained detailed menu knowledge to assist guests with food and beverage queries and selections.
  • Worked collaboratively with fellow staff, head chef and bar manager to facilitate seamless daily operations.

Rodeo Cafe Grill

Waitress Supervisor
02.2010 - 01.2013

Job overview

  • Led by example in delivering first-class customer care, maintaining a positive, can-do attitude at all times.
  • Maintained first-class front-of-house service, enhancing customer experiences and establishment reputation.
  • Assisted servers and dining room hosts, quickly responding to guest needs.
  • Handled customer complaints with diplomacy, achieving satisfactory resolutions.

Silten Romania

Owner/Administrator of Sports Club & Bar
01.2007 - 05.2009

Job overview

  • Optimised supply chain operations, reducing costs and improving product availability.
  • Engaged in continuous learning and professional development to stay ahead in industry trends and innovations.
  • Managed financial accounts, including budgeting, forecasting, and tax compliance, to optimise fiscal performance.
  • Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
  • Enforced compliance with company-wide health and safety measures and emergency management plans.
  • Negotiated contracts with suppliers, securing cost-effective deals and improving profit margins.
  • Oversaw inventory control, reconciling shipment paperwork and physical goods to reduce errors.

SSL ENVIRONMENTAL LTD

Office Manager
09.2024 - I currently work here

Job overview

  • Scheduled workers and allocated resources for routine office operations and special projects.
  • Maintained strict confidentiality and discretion when processing sensitive data and information.
  • Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
  • Managed inventory of office supplies, negotiated with suppliers, and placed orders to maintain optimal stock levels.
  • Reviewed and updated health and safety protocols, conducting regular drills to ensure staff preparedness in emergencies.
  • Implemented streamlined office policies for better efficiency and industry compliance
  • Oversaw effective file management to keep office records up-to-date.

Education

High-school MK
Vaslui, Romania

A-Levels from Philology

University AIC Iasi
Iasi, Romania

Certificate of Higher Education from International relationship and European Studies

Arden University
London, London

Bachelor of Business Administration from Bussiness Management

Skills

  • Ethical standards compliance
  • Marketing strategy development
  • Advanced Ms office usage
  • Cost control techniques
  • Inventory control
  • Data interpretation
  • Risk assessment acumen
  • Communication excellence
  • Customer-Focused mindset
  • Performance metrics evaluation
  • Effective networking
  • Sales forecasting
  • Leadership proficiency
  • Product lifecycle management
  • Profit and loss understanding
  • Performance evaluations
  • Talent development
  • Departmental activities
  • Budgeting and finance control
  • Training and mentoring
  • Team Leadership
  • Effective delegation

Languages

Romanian
First language
French
Beginner
A1
Spanish
Elementary
A2
English
Proficient
C2

Certification

First Aid at Work Cerification

BIIAB Level 2 Award for Personal License Holder.

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

General Productivity: MS Office Suite, Google Workspace

CRM: Salesforce, HubSpot

WEB: WordPress and Google Analitycs

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programs

Interests

Sports

Travel

Reading

Coaching

Timeline

Passive Fire Document Control Administrator

Jaycon LTD
05.2025 - Current

Office Manager

SSL ENVIRONMENTAL LTD
09.2024 - I currently work here

Lead Manager

Sainsbury's
06.2022 - 12.2023

Customer and Trading Manager Online Groceries

Sainsbury's
02.2017 - 06.2022

Front of House Assistant/Waitress

Cote Brasserie
05.2014 - 01.2015

Waitress Supervisor

Rodeo Cafe Grill
02.2010 - 01.2013

Owner/Administrator of Sports Club & Bar

Silten Romania
01.2007 - 05.2009

University AIC Iasi

Certificate of Higher Education from International relationship and European Studies

Arden University

Bachelor of Business Administration from Bussiness Management

High-school MK

A-Levels from Philology

Similar Profiles

CREATE PROFILE
Vladiana Onut