Vjona Shabani
London
Summary
Consistently dependable, ability to adapt within various environments. Always open to adapting to a new way of completing a task to ensure effectiveness. Persistent in demonstrating a readiness and willingness to comprehending criticism and learning from others in order to help improve from past errors.
Overview
5
5
years of professional experience
Work history
Volunteer support worker
Kith & Kids
London
2025.11 - Current
- Identified needs of adults with autism through careful observation and interaction.
- Delivered person-centred care to meet individual needs and preferences.
- Provided physical assistance where needed, including mobility support or help with personal hygiene tasks.
- Built strong relationships with autistic members, encouraging trust and communication.
Waitress
Zefi
London
2021.05 - 2026.01
- Provided guests with warmth and enthusiasm, creating a friendly atmosphere which would encourage visitors to return.
- Strengthened long-term relationships with guests, increasing loyalty, resulting in a favourable image for the restaurant.
Administrator
Zefi, Jak's Bar
2023.08 - 2024.02
- Upholding guest satisfaction through assisted customer service by resolving various enquiries and complaints, identifying areas for improvement.
- Managing restaurant software for reservation platforms as well as responding to emails and phone calls.
- Encouraging visits from new customers though effective marketing, such as social media.
Volunteer
Scope Charity
2021.01 - 2021.02
- Voluntary work which encouraged the development of soft skills such as communication and problem-solving skills, applicable to a range of work settings.
Education
Bachelor of Science - Psychology
City, University of London
London 2023.09 -
A-Levels - Sociology, Health & Social care, Applied Science
Alexandra Park School
2021.09 - 2023.06
GCSEs -
Heartlands High School
2016.09 - 2021.06
Skills
- Punctual
- Attentive
- Efficient and productive
- Communicative
- Adaptable and flexible
- Problem solving
Languages
English
Proficient (C2)
Albanian
Upper intermediate
Timeline
Volunteer support worker
Kith & Kids
2025.11 - Current
Bachelor of Science - Psychology
City, University of London
2023.09 -
Administrator
Zefi, Jak's Bar
2023.08 - 2024.02
A-Levels - Sociology, Health & Social care, Applied Science
Alexandra Park School
2021.09 - 2023.06
Waitress
Zefi
2021.05 - 2026.01
Volunteer
Scope Charity
2021.01 - 2021.02
GCSEs -
Heartlands High School
2016.09 - 2021.06