Vivienne Robinson
Summary
Knowledgeable dispensary technician customer focused and professional, offering practical communicative and administration skills. Reliable and collaborative team member, looking for opportunity to develop my skills further. I am keen to start a new chapter in my career and look forward to a bright future.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
27
27
years of professional experience
Work history
Dispensary Tech
Bradley’s,Boots, Gordons Chemist
Derry/londonderry
1997.10 - 2025.01
- Assisted in retail pharmacy operations since 16 years of age with three companies.
- Handled cash transactions and refunds.
- Supported management in daily operations during absence.
- Managed controlled substances and maintained organisational standards.
- Multitasked patient needs and adhered to GDPR guidelines for confidential information.
- Updated and ordered medicines requested by patients in person or over the phone.
- Ensured timely medication delivery for elderly and vulnerable patients.
- Demonstrated competency in various tasks with ability to work independently and in teams.
- Conducted health promotions to raise public awareness of various conditions.
- Participated in training sessions regularly to stay updated on medical advancements.
- Assisted pharmacists with dispensing prescriptions, ensuring swift customer service.
- Checked off dispensed prescriptions against orders to minimise discrepancies.
- Transferred calls and managed queries efficiently, enhancing customer satisfaction.
- Handled cash transactions accurately whilst maintaining confidential patient records.
- Updated prescription records for better management of patient history.
- Provided excellent customer service resulting in repeat patronage.
- Improved patient care by providing accurate medication information and advice.
- Prepared dosset boxes for patients, enabling them to manage their medication effectively.
- Enhanced customer trust through discreet handling of sensitive information.
- Advised customers on over-the-counter medicines leading to informed choices.
- Labelled all products appropriately, ensuring correct identification of medications.
- Confirmed patient details before dispensing medication, eliminating prescription errors.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Delivered professional advice over the counter, recommending appropriate products and explaining correct application.
Education
GCSEs - Maths C, English C,Religious Studies B,Science C,Business studies
Strabane high school
1994.05 - 1994.06
Skills
- Customer service skills, I have been highly trained in customer service while working in a fast paced environment with attention to detail ,also adherence to GDPR as customer information is treated with the highest protection of personnel data
Custom
Vivienne, Robinson, 07402229810, vivrob6@icloud.com, Derry/londonderry Bt472qw
Timeline
Dispensary Tech
Bradley’s,Boots, Gordons Chemist
1997.10 - 2025.01
GCSEs - Maths C, English C,Religious Studies B,Science C,Business studies
Strabane high school
1994.05 - 1994.06