Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Vivien Udvardi

London

Summary

Reliable and friendly hospitality professional with experience in customer service, front-of-house operations, and maintaining high standards in fast-paced environments. Known for strong communication skills, a positive attitude, and a commitment to delivering excellent guest experiences.

Overview

5
5
years of professional experience

Work history

Waitress assistant

The Ivy Tower Bridge
London
08.2024 - Current
  • Worked closely with kitchen staff members to understand dietary needs of specific clients.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Delivered meals swiftly, contributing to positive dining experience for guests.
  • Enhanced dining experience through friendly interaction with customers.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Managed table settings for optimal dining experience.

Assistant

B Street Deli
London
02.2024 - Current
  • Improved customer experience through exceptional service.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Took orders and portioned food for delivery to client tables.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Optimised customer experience by implementing exemplary service standards.
  • Supported food service in busy restaurant environment.
  • Stocked counters, refrigerators and food service bars with fresh supplies.

Runner

Buns&Buns
London
04.2021 - 11.2025
  • Maintained high standards of cleanliness in dining area by clearing tables quickly.
  • Ensured guest satisfaction, always serving meals with a smile and friendly manner.
  • Supported kitchen staff by transferring dishes, utensils and cooking equipment efficiently.
  • Helped maintain a positive dining atmosphere, contributing to repeat business from satisfied customers.
  • Enhanced customer experience with timely delivery of food to tables.

Team leader

Superdrug
Farnborough
09.2023 - 02.2024
  • Fostered positive employee relationships through communication, training and coaching.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Completed opening and closing procedures each day.
  • Entered order data onto computer system accurately.
  • Delivered outstanding customer service to achieve high satisfaction levels.

Waitress assistant

Cote Restaurant
Guildford
03.2023 - 09.2023
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Greeted and escorted guests to tables.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.

Education

NVQ Level 2 - Nails Technician

Nails Academia
London

Diploma - Hairdresser

Hairdresser Academia
Budapest

Skills

  • Project planning and coordination
  • Creativity
  • Strategic planning
  • Complaint handling and resolution
  • Problem-solving
  • Team leadership and motivation
  • Analytical and critical thinking
  • Researching
  • Blogging
  • Content marketing
  • Canva

Affiliations

  • Cooking
  • Content Creating
  • Fashion

Timeline

Waitress assistant

The Ivy Tower Bridge
08.2024 - Current

Assistant

B Street Deli
02.2024 - Current

Team leader

Superdrug
09.2023 - 02.2024

Waitress assistant

Cote Restaurant
03.2023 - 09.2023

Runner

Buns&Buns
04.2021 - 11.2025

NVQ Level 2 - Nails Technician

Nails Academia

Diploma - Hairdresser

Hairdresser Academia

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Vivien Udvardi