Vivian Naranjo Orozco

over 10 years experience in dentistry. Excellent reputation for resolving problems and improving customer satisfaction.

• Preparing insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
• Managing office emails, letters and accounts.
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Provided excellent customer service to create positive experiences and build patient trust.
• Answered phone calls and messages for 4- dentists. scheduling appointments, and handling patient inquiries.

• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Handled payments and processed credit card transactions.
• Updated customer records and maintained accurate client information.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Organized, maintained and updated information in computer databases.
• Scheduled office meetings and client appointments for staff teams.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained regular client list and successfully handled walk-in customers.
• Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
• Conducted consultations to understand client's desired look.
• Sanitized makeup tools to avoid spread of infection.
• Assessed customer skin tone and complexion to determine appropriate products and materials to use.
• Demonstrated and explained use of different beauty products to educate customers.