Vitalis Ngwana
Dubai ,UNITED ARAB EMIRATES
Summary
Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service.
Overview
1
1
Certification
Work history
Head Barista
Caribou Coffee
Dubai , United Arab Emirates
10 2021 - Current
- Led team to execute high volume of customer orders during peak times whilst maintaining orderly counter area, balanced till and outstanding customer service.
- Controlled strict First In First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimised food waste.
- Maintained professional and hygienic appearance in full compliance of uniform regulations.
- Ensured team adhered to standardised procedures, food hygiene and safety policies and best barista practices by role modelling exemplary behaviour.
- Processed, prepared and served variety of orders from extensive beverage menu, staying up-to-date with seasonal changes and additional customer requests.
- Oversaw training and development in milk handling techniques, brewing methods and coffee grinding for all new recruits.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Boosted repeat custom by building personable rapport and passionately demonstrating coffee expertise through customer interactions.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built and nurtured customer loyalty by remembering personal preferences.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Created speciality drinks according to exact customer requests and preferences.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Inventory management
Barista
Dunkin Donuts
Dubai , United Arab Emirates
10 2019 - 03 2021
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Waiter
Mamzer beach
Dubai , United Arab Emirates
10 2018 - 10 2019
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Education
A Level -
GBHS BUEA
Skills
- Teamwork and collaboration
- Coffee brewing
- Food preparation
- Safe food handling
- Ordering procedures
- Up-selling
- Latte art
- Strong communication
Languages
English
Fluent
Certification
- PIC certificate
- barista certificate
Timeline
Head Barista
Caribou Coffee
10 2021 - Current
Barista
Dunkin Donuts
10 2019 - 03 2021
Waiter
Mamzer beach
10 2018 - 10 2019
A Level -
GBHS BUEA