SQL
VISWANATH NITTALA
Summary
Highly accomplished Head of Operations with extensive experience in the B2B Ecommerce marketplace seeking a challenging leadership role to drive operational excellence, optimize processes, and deliver exceptional results. Committed to maximizing efficiency, streamlining workflows, and fostering cross-functional collaboration to achieve strategic business objectives. Adept at leading high-performing teams, implementing innovative solutions, and leveraging technology to enhance operational performance. Seeking an opportunity to leverage my expertise in operations management, supply chain optimization, and customer-centric approaches to propel organizational growth and success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Head of Operations
Creoate Ltd
London
01.2022 - Current
- Series B funded, B2B Marketplace for small and medium businesses to grow through cross border trade and credit
- Head of Marketplace Operations (FinOps, Logistics, Customer Success) Hired and led a team of 21 through goal setting to goal realisation achieving 200% YoY Operations growth Established credit offering as strategic advantage
- KYC to Debt Collection processes and automations were built in house contributing to a YoY 75% growth in Monthly Cash Collection rate with $4.5M given in credit YTD Obsessed and delivered gold standard Customer Service through process improvements, team improvements -
- CSAT score of 90%+ consistently for 2 quarters, Trustpilot score grew from 3.5 to 4.5/5 Led logistics process standardisation through multiple initiatives to support core marketplace growth by 200%
- Drove partnerships ranging from US carriers to warehouses across UK, US to logistics tech product outsourcing Spearheaded Project Continuous Learning and Monday Mission Conversation initiatives for the wider Creoate team
- Improved employee satisfaction as evident from employee retention, 96% monthly to 99.5% monthly
Senior Manager
Amazon
Durham
02.2020 - 10.2021
- Amazon Robotics sites (~2000 FTE operations) hold inventory and dispatch shipments based on orders, Operations) Led a team of 4 Managers and 320 diverse workforce to drive operations strategy and deliver 25% volume growth, 3M units shipped per month, average monthly gross merchandise value of $41M Guided 18 direct reports including managers through 8 change management initiatives and cross-functional projects involving internal stakeholders to deliver on overall warehouse productivity, site saved $4.2M annually Championed Robotics Storage Platform (RSP) performance metrics, coordinated with cross-functional team to drive standardisation - RSP performance improved 45%, EU best 4 weeks in a row, site saved $1.4M annually Leveraged data and metrics, coordinated with finance and engineering team and managed project delivery as
- Pack inhouse SME for 2 new processes to increase throughput by 8%, achieving weekly 3.5M volume Coded advanced automation and deployed to improve productivity by 8%, saving $270,000 annually
Investment Strategy Manager
Brand Capital
Bangalore
06.2016 - 06.2018
- Corporate Venture Capital arm of Bennett Coleman (media conglomerate) with US$3B of managed assets
- Assumed responsibility for the divisions’ business development, marketing and investments (team of 3) to grow early stage investment pipeline for family fund whilst delivering inhouse strategy to portfolio Exec team
- Invested $70M in 11 companies through early-stage fund, analysing 1000+ business proposals
- Guided companies on commercial scale-up techniques, pilot testing, and metric (OKR) setting and tracking; brought in strong business intuition and thought leadership; 7/11 companies raised next round
- Collaborated with legal team and investment committee to standardise contracts, reduced lead time by 35%
- Established marketing and community engagement, increasing inbound interest from start-ups by 60
Education
MBA -
Cambridge Judge Business School, University of Cambridge
09.2018 - 09.2019
B.Tech - Electrical Engineering
Indian Institute of Technology (IIT)
07.2007 - 07.2011
Skills
Budget development
Inventory management
Relationship building
Scheduling
Staff training/development
Employee scheduling
Delegation
Employee reviews
Recruitment
Business Development
Coaching and mentoring
Product development
Client account management
Effective leader
Problem-Solving
Planning and Coordination
Self-Motivated
Active Listening
Teamwork and Collaboration
Additional Information
Active Seed Stage investor in Consumer centric startups across UK, India - 5 startups in portfolio (28 assessed)
World Economic Forum (Global Shaper 2014 - 2016); Streamlined finances for volunteers
Table tennis, Open water swimming, Motor Bike enthusiast, trekking
SQL, Python, Excel VBA
Software
Python
Excel VBA
Interests
Open water swimming
Reading biographies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Head of Operations
Creoate Ltd
01.2022 - Current
Senior Manager
Amazon
02.2020 - 10.2021
MBA -
Cambridge Judge Business School, University of Cambridge
09.2018 - 09.2019
Investment Strategy Manager
Brand Capital
06.2016 - 06.2018
B.Tech - Electrical Engineering
Indian Institute of Technology (IIT)
07.2007 - 07.2011