Cricket
Kapil Kaushal
Head Of Operations
Luton,Bedfordshire
Summary
I am a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. I apply independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with upper management coworkers to promote engagements empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I have 6+ years of experience in the operations and international supply chain management field in UK and im a Dedicated operations professional with a history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Head of Operations
Elite Housewares UK Ltd.
Luton
11.2019 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled incoming containers logistics and planned for future container loads.
- Handled a team of 42 employees.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Mitigated business risks by working closely with staff members and assessing performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Operations Supervisor West Midlands
Papa John's UK
Ealing
02.2017 - 10.2019
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Tracked company equipment, tools and technology to manage inventory.
- Managed internal operational standards and productivity targets.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Store Manager
Papa John's International Store
Ealing, London
01.2016 - 02.2017
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
Education
Master Of Applied Science - International Business Management
09.2019 - 10.2021
Bachelor Of Business Science - Business Management
02.2016 - 03.2019
Skills
Recruitment
Delegation
Employee reviews
Effective leader
Scheduling
Inventory management
Business Development
Budget development
Product development
Employee scheduling
Relationship building
Staff training/development
Client account management
Coaching and mentoring
Multitasking Abilities
Decision-Making
Problem-Solving
Teambuilding
Analytical and Critical Thinking
PPE Compliance
Additional Information
I received the highest marks during my education in Managing knowledge and information systems.
I have also completed my masters with distinction, whilst studying I have worked through out trying to always learn new ways of handling business operations.
Certification
Logistics and Supply Chain management
Interests
Music
Traveling
Timeline
Health & Safety certification
06-2022
Head of Operations - Elite Housewares UK Ltd.
11.2019 - Current
University of Hertfordshire - Master Of Applied Science, International Business Management
09.2019 - 10.2021
Logistics and Supply Chain management
04-2019
Procurement Management
09-2018
Operations Supervisor West Midlands - Papa John's UK
02.2017 - 10.2019
BPP University - Bachelor Of Business Science, Business Management
02.2016 - 03.2019
Store Manager - Papa John's International Store
01.2016 - 02.2017