Viriato Lopes
ASHFORD,Middlesex
Summary
Dedicated professional with strong interpersonal skills and a commitment to delivering outstanding customer experiences. Utilises effective problem-solving and communication abilities to navigate customer inquiries and resolve issues efficiently. Brings a proactive approach to collaboration and team success.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Car Sales Executive
Brayleys Honda
09.2024 - Current
- Cultivated relationships with customers to promote repeat and referral business.
- Addressed customer objections professionally to secure sales conversions.
- Coordinated vehicle handovers to customers, ensuring compliance with paperwork and pre-delivery checks.
- Responded to incoming calls courteously, handling enquiries and fulfilling customer requests.
- Oversaw the sales process from initial enquiry to post-sale follow-up, ensuring customer satisfaction.
- Collected and utilised customer feedback to enhance service delivery and improve satisfaction scores.
Rental Sales Agent
Sixt
St Pancras
04.2024 - 08.2024
- Facilitated rental agreements with customers to clarify terms, conditions, and rental periods for compliance.
- Supported customers in resolving complaints with empathy and professionalism to nurture positive business relationships.
- Handled customer enquiries through various channels, ensuring informative and prompt service.
- Maintained a high level of product knowledge, staying informed about new vehicle models and rental service enhancements.
- Listened to customer requirements, selecting and recommending products to meet preferences and specific needs.
Rental Sales Agent
Avis Budget Group
Heathrow, middlesex
02.2023 - 03.2024
- Managed rental agreements with customers to ensure clarity and compliance with terms and conditions.
- Responded to customer enquiries via telephone, email, and in person to deliver informative service.
- Resolved customer issues and complaints through effective problem-solving skills.
Rental Sales Agent
Drivalia
Heathrow, middlesex
11.2022 - 01.2023
- Dealing with customer enquiries about the availability and cost
- Taking bookings and explaining the terms of rental or leasing agreements.
- Completing paperwork with the customer and taking payments.
- Showing customers to their vehicle and pointing out any bumps, scrapes or special features.
- Checking mileage and inspecting for damage when vehicles are returned.
- Providing ongoing service and sales support,
Multi Skilled Return Agent
Tempest Rentals
London, London
08.2022 - 10.2022
- Contributed consistent effort and dedication to enhance results and streamline operations.
- Assisted customers in multiple languages to address issues and provide answers.
- Achieved goals through effective prioritisation and a reliable work ethic.
- Met service time and quality benchmarks.
- Interacted with customers to gain insights into needs and provide exceptional service.
Retail Store Assistant
Aldi UK
Walton on Thames, Surrey
09.2020 - 08.2022
- Kept work environments safe and efficient at all times.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Delivered an exceptional level of service to customer by listening to concerns and answering questions.
- Assisted in store opening and closing procedures, including cash counting, cleaning and visual merchandising.
- Processed cash and card payments, helping to minimise customer waiting times during busy shopping periods.
- Assisted customers to select products best suited to their tastes, style and needs.
- Communicated effectively to determine customer needs, recommending and upselling services.
- Proactively replenished store shelves and displays and conducted routine stock counts.
- Encouraged customer loyalty by building positive rapport with regular customers.
- Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
- Liaised with managers before shifts to determine daily tasks and priorities.
- Welcomed customers in warm and friendly to ensure positive first impression.
Delivery Van Driver
Amazon - TMF Courriers
Weybridge , Surrey
02.2020 - 07.2020
- Secured signatures needed to complete and process paperwork upon deliveries.
- Performed regular vehicle checks before, during and after each scheduled delivery, meeting strict safety protocol.
- Consistently abided by traffic laws, ensuring vehicles were driven and parked with consideration to other road users and pedestrians.
- Handled merchandise carefully to provide safe delivery.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Met and surpassed productivity targets and quality standards.
- Inspected goods while loading and unloading and immediately notified direct supervisor of any quality related situations.
- Strived to make deliveries on time to meet schedule demands.
Sales Manager
Sef Employed
Santarém, Portugal
01.2015 - 11.2017
- Negotiated pricing with distributors and customers to optimise cost savings.
- Mentored and trained staff to drive productive goal setting and field sales objectives achievement.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Drove business development by cultivating strong supplier relationships and executing benefit-oriented sales presentations to prospects.
- Promoted branding initiatives by marketing and mapping out products in market to maximise customer outreach.
- Conducted regular visits and provided loyalty discounts to increase client retention.
- Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
- Generated monthly and annual sales reports to determine growth and areas requiring improvement.
- Resolved complaints by exchanging merchandise, refunding money and adjusting bills to achieve customer retention.
- Liaised with customers to determine needs and provide recommendations.
Hotel Manager
Ouro Negro Hotel
Azambuja, Portugal
04.2013 - 11.2014
- Oversaw the day-to-day operations of a 40-room hotel with a team of 23 employees.
- Booked large groups for weddings, seminars, conferences and other events, and provided the best available room rates.
- Provided end-of-month audits of hotel to upper management as required.
- Used expert organisation and delegation abilities to effectively manage teams, improving operational efficiency.
- Provided outstanding levels of customer care to retain customer loyalty and refine company reputation.
- Assisted guests at check-in, providing information on various services within the hotel.
- Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
- Checked equipment for faults, flaws or defects and scheduled maintenance operations to fix issues and keep department operational.
- Planned, directed and coordinated service delivery across operational departments, exceeding guest expectations.
Store Manager
Petroiberica S.a
Fatima, Portugal
04.1998 - 02.2013
- Managed day-to-day operations for fuel convenience store.
- Built loyal customer base by delivering excellent service and making in-demand products available.
- Trained all new employeses on store procedures and policies.
- Hired, trained and supervised team of associates by helping them to meet daily and weekly sales goals through training and mentoring.
- Created and delivered weekly schedule assignments to staff members.
- Opened new store location and assisted in recruiting and training new staff.
- Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Communicated product details in an enthusiastic and confident manner to connect with customers.
- Briefed team on product and promotion changes to support upselling.
- Managed cash and reconciled tills with rigorous security measures.
- Prepared sales reports and reconciled accounts with strong finance management skills.
- Empowered sales team to maximise sales revenue and exceed corporate goals.
- Designed and implemented practices to boost customer satisfaction metrics.
- Led branch to achieve maximum sales within territory, exceeding revenue forecasts.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Delegated work based on sales targets and individual employee strengths.
- Evaluated team performance and handled disciplinary actions.
- Delivered quality service with friendly and professional demeanour.
- Built store brand through successful advertising and visual merchandising strategies.
Sergeant
Portuguese Army
Santarém, Portugal
09.1992 - 04.1993
- Completed Seargent programme, gaining cavalry Seargent qualification.
- Training to different platoons
- Supported Captain with daily operational functions.
- Implemented new team onboarding program.
- Safely and securely handled sensitive information intelligence in accordance with regulations.
- Thoroughly reviewed police documentation, conducting inspections of personnel and equipment
- Monitored and managed performance of team members, identifying issues and implementing methods for improvement.
- Maintained readiness of personal and unit armaments, equipment and vehicles.
- Assisted exercises and worldwide operations with resource and personnel management.
- Organised training for unit personnel to meet strict standards and maintain combat preparedness.
- Trained and mentored employees to maximise team performance.
Education
Bachelor of Business Administration - Human Resourses Management
HIgher Institute of Languages and Administration
Portugal, Santarém06-2010
Sales Management
Business School Lena Group
Portugal, FatimaSkills
- Operations management
- Staff management
- Health and safety compliance
- Workforce training
Certification
Mother tongue(s) Portuguese
Foreign language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English B1 B1 B1 B1 B1
Spanish C1 C1 C1 C1 A2
French A2 A2 A1 A1 A1
Languages
French
Spanish
Portuguese
French
Portuguese
- Sou nativo na lingua Portuguesa e tambem em spanish
Languages
3,B1,6,C2,5,C1
Timeline
Car Sales Executive
Brayleys Honda
09.2024 - Current
Rental Sales Agent
Sixt
04.2024 - 08.2024
Rental Sales Agent
Avis Budget Group
02.2023 - 03.2024
Rental Sales Agent
Drivalia
11.2022 - 01.2023
Multi Skilled Return Agent
Tempest Rentals
08.2022 - 10.2022
Retail Store Assistant
Aldi UK
09.2020 - 08.2022
Delivery Van Driver
Amazon - TMF Courriers
02.2020 - 07.2020
Sales Manager
Sef Employed
01.2015 - 11.2017
Hotel Manager
Ouro Negro Hotel
04.2013 - 11.2014
Store Manager
Petroiberica S.a
04.1998 - 02.2013
Sergeant
Portuguese Army
09.1992 - 04.1993
Bachelor of Business Administration - Human Resourses Management
HIgher Institute of Languages and Administration
Sales Management
Business School Lena Group