Lukasz Martyniuk
276 Twickenham Road
Summary
Friendly and dependable customer service professional with hands-on experience in sales. I genuinely enjoy talking to customers, figuring out exactly what they need, and making sure they leave happy. I bring a positive, hard-working attitude to every shift, whether I am helping people face-to-face on the shop floor or organizing things behind the scenes to help the business hit its goals.
Overview
8
8
years of professional experience
Work history
Car Sales Executive
Hanworth Autos
Hanworth
2024.04 - 2026.02
- Used consultative selling to understand exactly what customers needed, providing tailored solutions that raised satisfaction levels.
- Managed end-to-end sales process, including coordinating with finance and service teams to ensure vehicles were delivered on time.
- Fostered welcoming and professional showroom environment to encourage customer interaction and honest feedback.
- Analyzed local market trends and competitor offers to help business stay competitive and grow its market share.
- Performed consistent post-sale follow-ups, which significantly improved customer retention and brand loyalty.
Online Retail Specialist
BYADA LTD
Isleworth
2021.09 - 2024.03
- Managed digital product listings and used SEO strategies to make products easier to find, directly increasing sales.
- Collected and analyzed customer feedback to suggest product improvements, leading to higher satisfaction ratings.
- Maintained precise inventory records and streamlined ordering process to reduce errors and speed up deliveries.
- Provided high-quality support to online shoppers, building kind of trust that leads to repeat business.
Car Detailer
TOPCARVALET LIMITED
Cardiff
2019.07 - 2021.07
- Cleaned and restored vehicles to an exceptional standard, helping to build a reputation for quality and reliability.
- Used advanced cleaning techniques and specialist products to remove tough stains and odours, exceeding customer expectations.
- Handled all customer enquiries and concerns face-to-face, ensuring every client had a smooth and positive experience.
- Contributed to a significant increase in repeat visits by consistently delivering a 'personal touch' with every job.
Warehouse Operative
Gradegold Catering Ltd
Greenford
2018.06 - 2019.07
- Managed daily inventory to keep operations running smoothly and minimize picking errors.
- Worked closely with the wider team to organize storage space efficiently and improve the workflow.
- Ensured all goods were dispatched on time to meet strict deadlines and keep customers happy.
- Maintained a clean and safe working environment, following all health and safety procedures consistently.
Education
Level 1 - Vehicle Maintenance and Repair
Acton College
LondonLevel 1 - Business
Harrow College
LondonLevel 1 - ICT
West Thames College
LondonSecondary Education - Completed with various GCSEs
Skills
- Consultative sales
- Customer Care & Support
- Store Operations & Cleanliness
- Inventory Management
- Digital Skills & ICT
- Time Management
- Problem Solving
- Conflict Resolution
Interests
Fitness: Enjoy sports and staying active, which helps me stay motivated and work well within a team., Learning: I spend time researching and reading to keep my skills up to date and continue my personal development., Community: I value taking part in charitable initiatives that give back to the local area.
Languages
Polish
Proficient
C2
Timeline
Car Sales Executive
Hanworth Autos
2024.04 - 2026.02
Online Retail Specialist
BYADA LTD
2021.09 - 2024.03
Car Detailer
TOPCARVALET LIMITED
2019.07 - 2021.07
Warehouse Operative
Gradegold Catering Ltd
2018.06 - 2019.07
Secondary Education - Completed with various GCSEs
Level 1 - Vehicle Maintenance and Repair
Acton College
Level 1 - Business
Harrow College
Level 1 - ICT
West Thames College