Viraj Bulugahapitiya

• Improved customer satisfaction by always maintaining a friendly and positive attitude.
• Enhanced cafe atmosphere with attention to cleanliness and decoration details.
• Served customers promptly, ensuring they enjoyed their visit.
• Prepped ingredients daily to maintain fresh offerings.

• Coordinated with various departments for seamless execution of plans.
• Identified bottlenecks in the planning process, improving overall efficiency.
• Improved operational efficiency with tactical planning and forecasting methods.
• Developed detailed project timelines to ensure timely completion.

Pre-planning the allocated vessel, obtaining necessary approvals prior to the arrival of vessel and monitoring the vessel operations at any given pressurized situation. Coordinating and communicating with customers to give the expected customer satisfaction while achieving the terminal efficiency.