Sotira Charalambous
New Barnet,Barnet
Summary
Level-headed individual with strong focus in to acquiring work within an engineering field. Flexible with challenging situations and demanding deadlines. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Waitress supervisor
The Rising Sun
Mill Hill
05.2023 - Current
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Followed food hygiene and safety procedures in line with requirements.
- Prepared tables for guests and reset tables between customers.
- Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
- Stayed up to date on menu changes to accurately answer customer queries.
- Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Trained, coached and mentored new staff to harness menu knowledge and ensure top service is received by customers.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Hair salon assistant
Angel Lounge
woodside park
09.2019 - 12.2023
- Maintained spotlessly clean salon workstations and tools.
- Created positive, warm salon environment when greeting clients and supplying refreshments.
- Cleaned and sterilised tools and equipment used in hairstyling services.
- Gowned clients in preparation for salon services.
- Shampooed, conditioned and toned clients hair to professional standards.
- Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
- Booked customer appointments over the phone.
- Set up stylist work stations with client-specific formulas and tools in preparation for services.
Education
Higher National Diploma - Engineering
Oaklands college
Welwyn Garden City, Hertfordshire 09.2021 - 06.2023
GCSEs - Engineering
East Barnet School
BarnetSkills
- Problem solving
- Leadership
- Attentive listener
- Flexible team player
- Creative thinking
- Calm under pressure
Timeline
Waitress supervisor
The Rising Sun
05.2023 - Current
Higher National Diploma - Engineering
Oaklands college
09.2021 - 06.2023
Hair salon assistant
Angel Lounge
09.2019 - 12.2023
GCSEs - Engineering
East Barnet School
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