Violah Namutunzi
Dubai,United Arab Emirates
Summary
To contribute to the success of the restaurant by delivering exceptional customer service, adhering to brand standards, and maintaining a clean, safe, and welcoming environment. Dedicated to teamwork, efficiency, and ensuring customer satisfaction while upholding food safety and operational excellence.
Work history
Customer Services
Boracy Island Restaurant
Dubai
06 2024 - 2026.06
- Provide excellent customer service and ensure customer satisfaction
- Respond to customer inquiries, complaints, and requests politely
- Resolve issues quickly and efficiently
- Maintain a positive attitude and professional appearance
- Communicate clearly with customers and team members
- Promote products, offers, and upsell when possible
- Keep records of customer interactions if required
- Build good relationships with customers to encourage repeat business
Crew Member
Grand Imperial Hotel
Kampala, Uganda
01 2022 - 03 2024
- Ensure delivery of the highest level of customer service in a clean and safe environment and attempt to resolve simple customer queries and refer difficult customer queries to Managers.
- Assisting senior chefs in food preparation, including chopping, peeling, and marinating ingredients.
- Adhere to brand standards at all times and keeping up to date.
- Grilling, roasting, salting, or frying food items as directed.
- Be aware of the goals and targets of the restaurant and actively input efforts to achieve these.
Education
High School Certificate -
- Trainings
- Kitchen Operation and equipment care and maintenance.
- Food Hygiene and safety
Skills
- Stock management
- Record keeping and Customer service
- Kitchen Equipment operations
- Inventory Management
- Kitchen Temperature operation
- Customer service
- Cash handling
- Graphics Designing
- Adobe suite
Languages
English - Fluent
Arabic - Basic
REFERENCES
Available on Request
PERSONAL QUALITIES
- Personable and diligent
- Time management and
- Team work spirit.
- Initiative and leadership
- Respect to authority.
- I am flexible for a call for duty.
- Effective Communication
Timeline
Customer Services - Boracy Island Restaurant
06 2024 - 2026.06
Crew Member - Grand Imperial Hotel
01 2022 - 03 2024
Kampala Uganda - High School Certificate,