Chioma Uhoka
Aberdeen
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
5
5
years of professional experience
Work History
Customer services and sales agent
P&J LIVE
06.2022 - 02.2025
- Carried out day-to-day duties accurately and efficiently
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
- Successfully delivered on tasks within tight deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Increased customer satisfaction by resolving issues
- Improved efficiency and productivity by acquiring new skills
- Completed duties to deliver on targets with accuracy and efficiency
- Completed customer orders with speed and accuracy
- Applied positive customer service approach to increase satisfaction levels
- Answered over 50 telephone calls per day with professionalism
CUSTOMER SERVICE
VFD MICRO FINANCE BANK
12.2019 - 12.2021
- Supervision of customer experience and frontline staff of the bank
- Relationship management for corporate and retail clients of the bank
- Customer complaints management
- Review onboarding process for new clients to ensure proper data capture
- Facilitated communication and collaboration across departments
- Actioned customer feedback to promote continued service improvement
- Received and resolved customer complaints escalated by staff
- Tracked expenses and business outgoings to remain within cashflow targets
- Organised continuous facilities cleaning, minimising risk and maintaining professional appearance
- Devised activity and service plans to meet customer requirements
- Stored transaction information securely for thorough financial reference
COMPUTER DATA ENTRY OPERATOR
DESTINY TECHNOLOGY HUB
03.2020 - 07.2020
- Registered new customer account details in system
- Corrected data entry errors to prevent duplication or data degradation
- Performed routine data backups to avoid information and file loss
- Generated weekly and monthly reports for managers
- Photocopied, scanned and printed relevant data for manager
- Transferred data from physical copies to electronic records
- Updated office databases and records with accurate, current information
- Verified accuracy of information and sorted information of documents for computer entry
- Helped establish and maintain successful data entry standards meeting organisational needs
- Worked with routine and advanced statistical analysis techniques to analyse data
- Examined data to detect errors and discrepancies
- Automated task systems as instructed by supervisor, leading to increased departmental efficiencies
Education
MSc. of Science - International business and human resource management
UNIVERSITY OF DUNDEE
Bachelor of Science - Business Administration
NNAMDI AZIKIWE UNIVERSITY
11.2019
Skills
- Communication
- Problem-solving
- Time management
- Very friendly
- Blog and content development
- Customer Service
- Stock management
- Data Entry
- Quality Control
- Project Management
- High-value project management
- Shipping and receiving
- CRM
- Verbal and oral communication
- Active listening
- Goal oriented
- Customer service
Languages
English
Personal Information
Name & contact
Custom
- I love Travelling
- Philanthropist
- Learning new things
Timeline
Customer services and sales agent
P&J LIVE
06.2022 - 02.2025
COMPUTER DATA ENTRY OPERATOR
DESTINY TECHNOLOGY HUB
03.2020 - 07.2020
CUSTOMER SERVICE
VFD MICRO FINANCE BANK
12.2019 - 12.2021
Bachelor of Science - Business Administration
NNAMDI AZIKIWE UNIVERSITY
MSc. of Science - International business and human resource management
UNIVERSITY OF DUNDEE
Similar Profiles
Cristian VillanuevaCristian Villanueva
Founder and Creative Director at Live Live LiveFounder and Creative Director at Live Live Live
Guadalupe Crisantos PradoGuadalupe Crisantos Prado
Lounge Server/Bartender/Event Server at JW Marriott LA Live/ The Ritz Carlton LA LiveLounge Server/Bartender/Event Server at JW Marriott LA Live/ The Ritz Carlton LA Live
Braxton HambyBraxton Hamby
Stagehand-Seasonal at Live Nation- Jiffy Lube LiveStagehand-Seasonal at Live Nation- Jiffy Lube Live
Klaudia ZasepaKlaudia Zasepa
Facilities manager at Robertson FMFacilities manager at Robertson FM
MARTHA ORJIMARTHA ORJI
FINANCE ASSISTANT at FOOD STANDARDS SCOTLANDFINANCE ASSISTANT at FOOD STANDARDS SCOTLAND