Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Name & contact
Custom
Work Availability
Work Preference
Interests
Software
Accomplishments
Timeline
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Chioma Uhoka

Chioma Uhoka

ABERDEEN,ABE

Summary

Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.

Overview

6
6
years of professional experience

Work History

Customer services and sales agent

P&J LIVE
06.2022 - 02.2025
  • Carried out day-to-day duties accurately and efficiently
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
  • Successfully delivered on tasks within tight deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Increased customer satisfaction by resolving issues
  • Improved efficiency and productivity by acquiring new skills
  • Completed duties to deliver on targets with accuracy and efficiency
  • Completed customer orders with speed and accuracy
  • Applied positive customer service approach to increase satisfaction levels
  • Answered over 50 telephone calls per day with professionalism

CUSTOMER SERVICE

VFD MICRO FINANCE BANK
12.2019 - 12.2021
  • Supervision of customer experience and frontline staff of the bank
  • Relationship management for corporate and retail clients of the bank
  • Customer complaints management
  • Review onboarding process for new clients to ensure proper data capture
  • Facilitated communication and collaboration across departments
  • Actioned customer feedback to promote continued service improvement
  • Received and resolved customer complaints escalated by staff
  • Tracked expenses and business outgoings to remain within cashflow targets
  • Organised continuous facilities cleaning, minimising risk and maintaining professional appearance
  • Devised activity and service plans to meet customer requirements
  • Stored transaction information securely for thorough financial reference

COMPUTER DATA ENTRY OPERATOR

DESTINY TECHNOLOGY HUB
03.2019 - 07.2019
  • Registered new customer account details in system
  • Corrected data entry errors to prevent duplication or data degradation
  • Performed routine data backups to avoid information and file loss
  • Generated weekly and monthly reports for managers
  • Photocopied, scanned and printed relevant data for manager
  • Transferred data from physical copies to electronic records
  • Updated office databases and records with accurate, current information
  • Verified accuracy of information and sorted information of documents for computer entry
  • Helped establish and maintain successful data entry standards meeting organisational needs
  • Worked with routine and advanced statistical analysis techniques to analyse data
  • Examined data to detect errors and discrepancies
  • Automated task systems as instructed by supervisor, leading to increased departmental efficiencies

Education

MSc. of Science - International business and human resource management

UNIVERSITY OF DUNDEE

Bachelor of Science - Business Administration

NNAMDI AZIKIWE UNIVERSITY
11.2019

Skills

  • Communication
  • Problem-solving
  • Time management
  • Very friendly
  • Blog and content development
  • Customer Service
  • Stock management
  • Data Entry
  • Quality Control
  • Project Management
  • High-value project management
  • Shipping and receiving
  • CRM
  • Verbal and oral communication
  • Active listening
  • Goal oriented
  • Customer service

Languages

English

Personal Information

Name & contact

My name is Chroma Uhoka. its an igloo name from Nigeria. CHIOMA means God is beautiful and Uhoka is my husbands name. My name reflects my family's faith and belief in gratitude, which are values i carry with me in everything i do including how i treat people in customer service.

Custom

  • I love Travelling
  • Philanthropist
  • Learning new things

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceWork from home optionFlexible work hoursPersonal development programsCareer advancementCompany CultureStock Options / Equity / Profit Sharing

Interests

Helping people and making their day a little easier

Problem solving

Listening to peoples needs

Software

CRM

Freshdesk

Live Chat & Messaging Platforms

Outlook / Gmail

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 50 staff members.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer services and sales agent

P&J LIVE
06.2022 - 02.2025

CUSTOMER SERVICE

VFD MICRO FINANCE BANK
12.2019 - 12.2021

COMPUTER DATA ENTRY OPERATOR

DESTINY TECHNOLOGY HUB
03.2019 - 07.2019

Bachelor of Science - Business Administration

NNAMDI AZIKIWE UNIVERSITY

MSc. of Science - International business and human resource management

UNIVERSITY OF DUNDEE

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Chioma Uhoka