VINOD KUMAR Mallampati
Solution Delivery Consultant
Birmingham
Summary
Experienced Solutions Delivery Consultant with a strong track record of delivering secure, scalable UCaaS and CCaaS solutions for both public sector organisations and large global enterprises. Specialising in 8x8 X-Series, I manage full lifecycle deployments across unified communications and contact centre technologies—Voice, Video, Chat, Email, Social Media, and Microsoft Teams Direct Routing. I bring deep technical and operational experience in integrating CRM systems, developing API solutions, enabling advanced analytics and reporting, and implementing Conversational AI with Cognigy.AI. I work closely with cross-functional stakeholders to ensure smooth project delivery, end-user adoption, and alignment with service delivery goals and compliance frameworks.
Overview
18
18
years of professional experience
4008
4008
years of post-secondary education
Work History
Solutions Delivery Consultant
8x8
12.2019 - Current
- Support the Professional Services team based in the UK in identifying gaps and issues during the deployment phase of the project.
- Understand the customer requirements based on information, design the solution to match the customer’s requirements.
- Work with customers contact centre teams on projects providing change management support, facilitating the sound decision-making process, reviewing various options and considerations in system design, providing insight into the pros and cons of options.
- Provide post-deployment support to customers resellers and employees supporting the product to build a strong customer relationship.
- Provide internal updates on the project status and design, to the higher management.
- Drive design cycle with customer and partners to ensure solution developed covers all requirements and use cases.
- Design and Implement UC for SMB, involve in project planning carry out audits, site surveys.
- Complete detailed design documentation (call flows, user information, call management features).
- Implement SMB and mid-market company contact centres.
- Carry out software and hardware upgrades, provide technical input to assist in project deployment.
- Collaborating with global management and support teams, providing feedback and input on areas of improvement.
- Deploy and configure IP Phones and networking equipment on the customer site.
- Deliver onsite training on UC and Contact centre application.
- Conduct training sessions for new members of the team.
- Create and update knowledge base articles for SMB Customers.
- Mentored junior team members in solution delivery methodologies and techniques, fostering a culture of collaboration and knowledge sharing.
- Implemented best practices throughout the solution delivery lifecycle, resulting in improved efficiency and consistency across projects.
- Managed change requests effectively to minimize impact on project timelines and deliverables.
- Delivered effective solutions by analyzing client requirements and implementing customized strategies.
Field Support Engineer
8x8
12.2012 - 12.2019
Network Operations Engineer
University of Oxford
08.2012 - 11.2012
Cisco Field Engineer
Retail Service Team Ltd
07.2012 - 08.2012
Cisco Field Engineer Team Lead
Nscglobal Ltd, U. K
04.2011 - 06.2012
Help Desk
Selfridges & Co
04.2009 - 04.2011
Cisco Network Engineer
BT Operate
07.2007 - 04.2009
Education
M.Sc - Data Communications & Software
University of Central England
Birmingham UKB.Engg - Information Science & Engineering
Bangalore University
Skills
Call centre
Cisco
Migration
Networks
PBX
Routing
Switch
TCP/IP
User training
Troubleshoot
Troubleshooting
VoIP
Risk mitigation planning
Quality assurance
Reporting template development
undefinedPersonal Information
Citizenship: British Citizen
Accomplishments
AWS Certified Solutions Architect – Associate 2023
Timeline
Solutions Delivery Consultant
8x8
12.2019 - Current
Field Support Engineer
8x8
12.2012 - 12.2019
Network Operations Engineer
University of Oxford
08.2012 - 11.2012
Cisco Field Engineer
Retail Service Team Ltd
07.2012 - 08.2012
Cisco Field Engineer Team Lead
Nscglobal Ltd, U. K
04.2011 - 06.2012
Help Desk
Selfridges & Co
04.2009 - 04.2011
Cisco Network Engineer
BT Operate
07.2007 - 04.2009
M.Sc - Data Communications & Software
University of Central England
B.Engg - Information Science & Engineering
Bangalore University
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