Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
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VINOD KUMAR Mallampati

VINOD KUMAR Mallampati

Solution Delivery Consultant
Birmingham

Summary

Experienced Solutions Delivery Consultant with a strong track record of delivering secure, scalable UCaaS and CCaaS solutions for both public sector organisations and large global enterprises. Specialising in 8x8 X-Series, I manage full lifecycle deployments across unified communications and contact centre technologies—Voice, Video, Chat, Email, Social Media, and Microsoft Teams Direct Routing. I bring deep technical and operational experience in integrating CRM systems, developing API solutions, enabling advanced analytics and reporting, and implementing Conversational AI with Cognigy.AI. I work closely with cross-functional stakeholders to ensure smooth project delivery, end-user adoption, and alignment with service delivery goals and compliance frameworks.

Overview

18
18
years of professional experience
4008
4008
years of post-secondary education

Work History

Solutions Delivery Consultant

8x8
12.2019 - Current
  • Support the Professional Services team based in the UK in identifying gaps and issues during the deployment phase of the project.
  • Understand the customer requirements based on information, design the solution to match the customer’s requirements.
  • Work with customers contact centre teams on projects providing change management support, facilitating the sound decision-making process, reviewing various options and considerations in system design, providing insight into the pros and cons of options.
  • Provide post-deployment support to customers resellers and employees supporting the product to build a strong customer relationship.
  • Provide internal updates on the project status and design, to the higher management.
  • Drive design cycle with customer and partners to ensure solution developed covers all requirements and use cases.
  • Design and Implement UC for SMB, involve in project planning carry out audits, site surveys.
  • Complete detailed design documentation (call flows, user information, call management features).
  • Implement SMB and mid-market company contact centres.
  • Carry out software and hardware upgrades, provide technical input to assist in project deployment.
  • Collaborating with global management and support teams, providing feedback and input on areas of improvement.
  • Deploy and configure IP Phones and networking equipment on the customer site.
  • Deliver onsite training on UC and Contact centre application.
  • Conduct training sessions for new members of the team.
  • Create and update knowledge base articles for SMB Customers.
  • Mentored junior team members in solution delivery methodologies and techniques, fostering a culture of collaboration and knowledge sharing.
  • Implemented best practices throughout the solution delivery lifecycle, resulting in improved efficiency and consistency across projects.
  • Managed change requests effectively to minimize impact on project timelines and deliverables.
  • Delivered effective solutions by analyzing client requirements and implementing customized strategies.

Field Support Engineer

8x8
12.2012 - 12.2019

Network Operations Engineer

University of Oxford
08.2012 - 11.2012

Cisco Field Engineer

Retail Service Team Ltd
07.2012 - 08.2012

Cisco Field Engineer Team Lead

Nscglobal Ltd, U. K
04.2011 - 06.2012

Help Desk

Selfridges & Co
04.2009 - 04.2011

Cisco Network Engineer

BT Operate
07.2007 - 04.2009

Education

M.Sc - Data Communications & Software

University of Central England
Birmingham UK

B.Engg - Information Science & Engineering

Bangalore University

Skills

Call centre

Cisco

Migration

Networks

PBX

Routing

Switch

TCP/IP

User training

Troubleshoot

Troubleshooting

VoIP

Risk mitigation planning

Quality assurance

Reporting template development

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Personal Information

Citizenship: British Citizen

Accomplishments

AWS Certified Solutions Architect – Associate 2023

Timeline

Solutions Delivery Consultant

8x8
12.2019 - Current

Field Support Engineer

8x8
12.2012 - 12.2019

Network Operations Engineer

University of Oxford
08.2012 - 11.2012

Cisco Field Engineer

Retail Service Team Ltd
07.2012 - 08.2012

Cisco Field Engineer Team Lead

Nscglobal Ltd, U. K
04.2011 - 06.2012

Help Desk

Selfridges & Co
04.2009 - 04.2011

Cisco Network Engineer

BT Operate
07.2007 - 04.2009

M.Sc - Data Communications & Software

University of Central England

B.Engg - Information Science & Engineering

Bangalore University
VINOD KUMAR MallampatiSolution Delivery Consultant