Experienced Solutions Delivery Consultant with a strong track record of delivering secure, scalable UCaaS and CCaaS solutions for both public sector organisations and large global enterprises. Specialising in 8x8 X-Series, I manage full lifecycle deployments across unified communications and contact centre technologies—Voice, Video, Chat, Email, Social Media, and Microsoft Teams Direct Routing. I bring deep technical and operational experience in integrating CRM systems, developing API solutions, enabling advanced analytics and reporting, and implementing Conversational AI with Cognigy.AI. I work closely with cross-functional stakeholders to ensure smooth project delivery, end-user adoption, and alignment with service delivery goals and compliance frameworks.
Call centre
Cisco
Migration
Networks
PBX
Routing
Switch
TCP/IP
User training
Troubleshoot
Troubleshooting
VoIP
Risk mitigation planning
Quality assurance
Reporting template development
undefinedAWS Certified Solutions Architect – Associate 2023